At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle repair processes efficiently.
- Company: Join Arnold Clark, a diverse and inclusive automotive leader.
- Benefits: 33 days holiday, private healthcare, pension scheme, and generous retail discounts.
- Other info: Great opportunities for training, progression, and a supportive workplace culture.
- Why this job: Be the star of customer care in a dynamic automotive environment.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Fiat / Abarth branch in Elgin.
We Offer:
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more…
Hours:
Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pm
About The Role:
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties:
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Liaising with the workshop and bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
Essential Skills:
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
- Able to prioritise your workload
- Ability and willingness to work within defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
Nice To Have (but Not Essential):
- Experience of upselling products or services
Our Culture:
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Automotive Service Advisor | Customer Care & Repairs in Elgin employer: Arnold Clark
At Arnold Clark, we pride ourselves on being an exceptional employer, offering a supportive work culture that values diversity and collaboration. Our employees enjoy generous benefits including 33 days of holiday, private healthcare, and opportunities for training and progression, all within the vibrant community of Elgin. Join us as a Service Advisor and be part of a team that is dedicated to delivering outstanding customer experiences while nurturing your professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor | Customer Care & Repairs in Elgin
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and culture, and think about how you can fit into that. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering fantastic experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you’re serious about the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at Arnold Clark.
We think you need these skills to ace Automotive Service Advisor | Customer Care & Repairs in Elgin
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your warm communication style and problem-solving abilities.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the initiative to connect their background with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details about the position and our company culture there!
How to prepare for a job interview at Arnold Clark
✨Know Your Customer Service Stuff
Brush up on your customer service skills and be ready to share specific examples of how you've gone above and beyond for customers in the past. This role is all about delivering a fantastic experience, so showing that you genuinely care about customer satisfaction will set you apart.
✨Familiarise Yourself with the Role
Take some time to understand the day-to-day duties of a Service Advisor. Be prepared to discuss how you would handle various scenarios, like dealing with dissatisfied customers or upselling services. Showing that you know what the job entails will demonstrate your enthusiasm and readiness.
✨Show Off Your Communication Skills
Since this role requires strong communication, practice explaining complex information clearly and concisely. You might even want to role-play with a friend to get comfortable. Being articulate and warm in your responses will help you connect with the interviewers.
✨Be Ready to Discuss IT Skills
As the job involves handling computer-based jobs and maintaining customer records, be prepared to talk about your IT skills. Mention any relevant software you've used and how you ensure accuracy in your work. This will show that you're not just a people person but also tech-savvy!
