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For Companies At a Glance
- Tasks: Create outstanding customer experiences and assist with vehicle sales in a dynamic team.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on diversity and inclusion.
- Benefits: Enjoy 33 days' holiday, generous discounts, private healthcare, and career progression opportunities.
- Why this job: Be a Product Genius and make a real impact on customers' journeys to find their perfect vehicle.
- Qualifications: Confident communicator with a full UK driving licence and a passion for learning.
- Other info: Great training provided and clear pathways to advance into car sales.
The predicted salary is between 30000 - 42000 £ per year.
We're currently looking for Customer Service Executives to create an outstanding customer experience in our Edinburgh Vauxhall/Peugeot/Leapmotor branch in Sighthill and help customers get excited about our products.
Why choose us?
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey - from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential skills
- You’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it’s vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Locations
Customer Service Executive in Edinburgh, Scotland employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Edinburgh, Scotland
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time on Arnold Clark's website. Familiarise yourself with their products and values so you can show off your enthusiasm and knowledge during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle different situations in the role.
✨Tip Number 3
Show your personality! When you’re in the interview, let your passion for customer service shine through. Share your ideas on creating exceptional experiences and how you can contribute to the team at Arnold Clark.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Executive in Edinburgh, Scotland
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through. We want to see how you can create an outstanding experience for our customers, so share any relevant experiences or ideas that demonstrate your passion!
Tailor Your Application: Make sure to customise your application to fit the role of a Product Genius. Highlight your communication skills and any experience you have in sales or customer service. This shows us that you understand what we're looking for and that you're genuinely interested in the position.
Be Yourself: We love authenticity! Don’t be afraid to let your personality come through in your application. Share your unique perspective and how it aligns with our values at Arnold Clark. We’re looking for team players who are eager to learn and grow with us.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Arnold Clark
✨Know Your Products
Before the interview, make sure to familiarise yourself with the vehicles and services offered by the company. Being able to discuss specific models and features will show your enthusiasm and readiness to be a Product Genius.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to create exceptional customer experiences will resonate well with the interviewers.
✨Demonstrate Team Spirit
Since this role involves working closely with a team, be ready to discuss how you’ve collaborated with others in previous jobs. Share stories that illustrate your teamwork skills and how you contribute to a positive work environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and your eagerness to grow within the company.
