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- Tasks: Deliver exceptional customer service and manage vehicle repair processes efficiently.
- Company: Join a supportive team at Arnold Clark, a leader in the automotive industry.
- Benefits: Enjoy 33 days' holiday, private healthcare, and generous retail discounts.
- Other info: Opportunities for training, progression, and a dynamic work environment.
- Why this job: Make a real difference by creating positive experiences for customers every day.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Edinburgh Seafield Service Centre.
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Opportunities for training and progression
- Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. This customer-facing role will be a great fit for someone who's already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
- Experience of upselling products or services
We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Locations
SERVICE ADVISOR ~ CUSTOMER SERVICE in Dunfermline, Fife employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SERVICE ADVISOR ~ CUSTOMER SERVICE in Dunfermline, Fife
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-playing with a friend can help you articulate your thoughts clearly and confidently during the interview.
✨Tip Number 3
Show off your skills! Be ready to discuss your previous customer service experience and how it relates to the Service Advisor role. Use specific examples to demonstrate your problem-solving abilities and upselling successes.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace SERVICE ADVISOR ~ CUSTOMER SERVICE in Dunfermline, Fife
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Advisor role. Highlight any previous customer service experience and your ability to handle complex information, as this will show us you’re a great fit for our team.
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how you’ve gone above and beyond in past roles. This is your chance to showcase your personality and enthusiasm, so don’t hold back!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts well, so we can easily see how you’d explain complex information to our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about life at Arnold Clark there!
How to prepare for a job interview at Arnold Clark
✨Know Your Customer Service Stuff
Brush up on your customer service experience and be ready to share specific examples of how you've exceeded customer expectations in the past. Think about situations where you resolved issues or turned a negative experience into a positive one.
✨Familiarise Yourself with the Role
Make sure you understand the responsibilities of a Service Advisor. Review the job description closely and think about how your skills align with their needs, especially around handling customer requirements and maintaining accurate records.
✨Show Off Your Communication Skills
Prepare to demonstrate your strong communication abilities. Practice explaining complex information clearly and concisely, as this will be crucial in helping customers understand their service and repair options.
✨Be Ready to Upsell
Since upselling is part of the role, think of examples where you've successfully upsold products or services before. Be prepared to discuss how you can identify opportunities to enhance customer satisfaction while also benefiting the company.