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- Tasks: Deliver exceptional customer service and manage vehicle repair processes efficiently.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration.
- Benefits: Enjoy 33 days' holiday, private healthcare, retail discounts, and training opportunities.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Be the star of customer interactions and make a real difference in their experience.
- Qualifications: Passion for customer service, strong communication skills, and computer literacy required.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Edinburgh Seafield Service Centre.
We offer:
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more...
Hours: Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm
About the role:
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We're looking for an articulate, warm communicator who can give our customers the star treatment - whether it's first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who's already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties:
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Liaising with the workshop and bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
Essential skills:
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
- Able to prioritise your workload
- Ability and willingness to work within defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
Nice to have (but not essential):
- Experience of upselling products or services
Our Culture:
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Locations
Service Advisor in Dunfermline, Fife employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Dunfermline, Fife
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and culture, and think about how your experience aligns with their mission. This will help you stand out as someone who genuinely cares about being part of the team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be articulate and warm. Try role-playing common customer scenarios with a friend or family member to build your confidence in handling various situations.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to handle challenges and keep customers happy, which is key for this role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Make sure to highlight your customer service experience and any relevant skills that make you a great fit for the Service Advisor position.
We think you need these skills to ace Service Advisor in Dunfermline, Fife
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your warm communication style and problem-solving abilities.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. This shows us you’re genuinely interested in the Service Advisor role at our Edinburgh Seafield Service Centre.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points stand out, especially your relevant skills and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can easily find more information about our company culture and benefits there!
How to prepare for a job interview at Arnold Clark
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Advisor role. Familiarise yourself with the day-to-day duties and essential skills listed in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about delivering fantastic customer experiences, be ready to share specific examples from your past jobs where you went above and beyond for a customer. Highlight your ability to handle difficult situations with empathy and understanding, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
The job requires strong organisational skills, so prepare to discuss how you manage your workload effectively. You might want to mention any tools or methods you use to keep track of tasks and priorities, especially in a busy environment. This will show that you can handle the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You could ask about the team culture, opportunities for training and progression, or how success is measured for a Service Advisor. It’s a great way to demonstrate your enthusiasm and engagement.