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- Tasks: Deliver exceptional customer service and manage vehicle repair processes efficiently.
- Company: Join Arnold Clark, a company that values talent and community.
- Benefits: 33 days holiday, retail discounts, private healthcare, and training opportunities.
- Other info: Dynamic work environment with room for growth and development.
- Why this job: Be part of a team that makes a real difference in customer experiences.
- Qualifications: Customer service experience, strong communication skills, and a full UK driving licence.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Edinburgh Seafield Service Centre.
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Opportunities for training and progression
- Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. This customer-facing role will be a great fit for someone who's already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
- Experience of upselling products or services
We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Locations
Service Administrator - Customer Care in Dunfermline, Fife employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator - Customer Care in Dunfermline, Fife
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and prepare your responses. Use examples from your past experiences to demonstrate how you've exceeded customer expectations or resolved issues effectively.
✨Tip Number 3
Show off your skills! During the interview, highlight your computer literacy and administration skills. Be ready to discuss how you've managed customer records or handled invoicing processes in previous roles. This will show you're the right fit for the Service Administrator position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Administrator - Customer Care in Dunfermline, Fife
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Administrator role. Highlight any customer service experience and your ability to handle administrative tasks efficiently.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for customer service. Share specific examples of how you've exceeded customer expectations in previous roles, as this will resonate with us at StudySmarter.
Showcase Your IT Skills: Since the role requires strong computer literacy, mention any relevant IT systems or applications you’re familiar with. This will help us see how you can hit the ground running in our tech-driven environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process.
How to prepare for a job interview at Arnold Clark
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Think of specific examples where you've gone above and beyond for a customer. This role is all about creating positive outcomes, so be ready to share how you've done that in the past.
✨Familiarise Yourself with the Company
Do a bit of homework on the company and its values. Understanding their approach to customer care will help you align your answers with what they’re looking for. Plus, it shows you’re genuinely interested in the role!
✨Show Off Your Tech Skills
Since the job involves handling computer-based tasks, be prepared to discuss your IT skills. Mention any relevant software or systems you’ve used before, and if you can, give examples of how you’ve used them to improve efficiency.
✨Practice Your Communication Skills
Strong communication is key in this role. Practice explaining complex information clearly and concisely. You might even want to role-play common customer scenarios with a friend to get comfortable with resolving issues on the spot.