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- Tasks: Lead a dynamic service team, ensuring top-notch customer service and workshop efficiency.
- Company: Join Arnold Clark, a diverse and inclusive automotive leader in Dundee.
- Benefits: Enjoy 33 days' leave, flexible hours, discounts, private healthcare, and a pension.
- Why this job: Make a real impact by driving success in a fast-paced automotive environment.
- Qualifications: Experience in automotive management and strong leadership skills are essential.
- Other info: Be part of a supportive culture that values collaboration and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and ambitious Service Manager to join the team at our Vauxhall/Fiat/Abarth branch in Dundee.
We offer:
- 33 days' annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- ...and much more
Hours: Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays.
About the role: As a Service Manager for Arnold Clark, you will have full responsibility for delivering consistently excellent customer service and making sure both the retail area and workshop are maintained to the highest standards. You will manage and coach staff, set goals and objectives and ensure compliance with policies and procedures. In addition, you will ensure the daily smooth running of your department and drive it to even greater success. This role would suit an experienced Automotive Manager with lots of fantastic ideas and a proactive, positive attitude.
Day-to-day duties:
- Managing a service team of technicians, advisors and support staff, ensuring productivity and efficiency targets are achieved.
- Ensuring all servicing work that takes place in your branch is carried out correctly, competently and on time.
- Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer.
- Ensuring compliance with company, DVSA, manufacturer and health and safety policies.
- Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives.
Essential skills:
- Previous experience in a similar role.
- Strong communication and influencing skills.
- A passion for delivering great customer service.
- High levels of literacy and numeracy.
- Leadership skills and the ability to motivate your team to achieve success.
- Good organisation and IT skills.
- High levels of accuracy and attention to detail.
- The ability to stay calm under pressure.
- An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times.
- A full clean driving licence held for a minimum of one year.
Nice to have (but not essential): An understanding of modern motor vehicle technology.
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Manager in Dundee employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Dundee
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Arnold Clark. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching common questions for Service Managers. Think about how your experience aligns with their needs, especially around customer service and team management. We want you to shine!
✨Tip Number 3
Show off your leadership skills during the interview! Share specific examples of how you've motivated teams or improved service delivery in the past. This is your chance to demonstrate that proactive attitude they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Arnold Clark family. Let’s get you that job!
We think you need these skills to ace Service Manager in Dundee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your previous experience in managing teams and delivering excellent customer service, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the automotive industry and your leadership skills. Tell us why you're the perfect fit for our team at Arnold Clark and how you can contribute to our success.
Showcase Your Achievements: When filling out your application, don’t just list your duties from previous jobs. Instead, focus on your achievements! Use numbers and examples to demonstrate how you've exceeded targets or improved customer satisfaction in past roles. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s straightforward and ensures your application gets to the right people. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Arnold Clark
✨Know the Company Inside Out
Before your interview, take some time to research Arnold Clark. Understand their values, culture, and what makes them stand out in the automotive industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be expected to lead a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or motivated staff. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Demonstrate Customer Service Excellence
Since delivering excellent customer service is key for this role, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you handle complaints and ensure customer satisfaction, as this will highlight your commitment to service quality.
✨Prepare for Technical Questions
While it's nice to have an understanding of modern motor vehicle technology, focus on your management skills and how they apply to the service department. However, brushing up on basic automotive knowledge can help you feel more confident when discussing technical aspects during the interview.
