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- Tasks: Create outstanding customer experiences and assist with vehicle sales at our Renault/Dacia branch.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration and unique perspectives.
- Benefits: Enjoy 33 days' holiday, generous discounts, private healthcare, and career progression opportunities.
- Why this job: Become a Product Genius and make a real impact on customers' journeys to find their perfect vehicle.
- Qualifications: Confident communicator with a full UK driving licence and a passion for learning.
- Other info: Dynamic team environment with clear pathways to advance into car sales.
The predicted salary is between 24000 - 36000 £ per year.
We're currently looking for Customer Service Executives to create an outstanding customer experience in our Renault/Dacia branch in Dumberton, Glasgow and help customers get excited about our products.
Why choose us?
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You'll work a five-day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark you'll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey - from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You'll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We'd expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential skills
- You'll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it's vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Locations
Customer Service Executive in Dumbarton, Scotland employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Dumbarton, Scotland
✨Tip Number 1
Get to know the company inside out! Research Arnold Clark, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll need to be a confident communicator. Role-play with friends or family to nail those tricky questions and showcase your positive attitude.
✨Tip Number 3
Show your eagerness to learn! Highlight your thirst for knowledge during interviews. Talk about how you're ready to dive into product training and how you plan to enhance the customer journey from enquiry to delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Arnold Clark team and ready to embark on your career progression.
We think you need these skills to ace Customer Service Executive in Dumbarton, Scotland
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how excited you are about creating outstanding experiences for our customers.
Tailor Your Application: Make sure to customise your application to highlight your skills and experiences that match the role of a Product Genius. We love seeing how your background aligns with what we do at Arnold Clark!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get to know you better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Arnold Clark
✨Know Your Products
Before the interview, make sure to familiarise yourself with Renault and Dacia vehicles. Understand their features, benefits, and what makes them stand out. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you resolved issues or created memorable experiences. This will demonstrate your ability to enhance the customer journey, which is crucial for a Customer Service Executive.
✨Emphasise Teamwork
Since the role involves working closely with a team, be ready to discuss your experiences in collaborative environments. Share specific instances where you contributed to a team's success or supported colleagues, showcasing your ability to work well with others.
✨Express Your Desire for Growth
The company values progression, so convey your eagerness to learn and advance within the organisation. Discuss your career aspirations and how you see yourself growing into car sales, aligning your goals with the company's vision for employee development.
