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- Tasks: Engage customers and enhance their experience as a Product Genius in our Edinburgh branch.
- Company: Join Arnold Clark, a leading automotive retailer known for its commitment to customer service and employee growth.
- Benefits: Enjoy 33 days' holiday, private healthcare, retail discounts, and opportunities for training and progression.
- Why this job: Be part of a supportive team that values your ideas and offers clear career progression into car sales.
- Qualifications: Confident communicator with a full UK driving licence and a passion for learning and teamwork.
- Other info: Diversity and inclusion are at our core; we celebrate unique perspectives and encourage ambition.
The predicted salary is between 28800 - 43200 £ per year.
We\’re currently looking for Customer Service Executives to create an outstanding customer experience in our Fiat / Kia / Abarth branch in Edinburgh Seafield and help customers get excited about our products.
Why choose us?
- 33 days\’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You\’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark you\’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.
This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You\’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We\’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential skills
- You\’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it\’s vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark , visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Contact Detail:
Arnold Clark. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Edinburgh
✨Tip Number 1
Familiarise yourself with the brands you'll be representing, like Peugeot and SEAT. Understanding their unique selling points and product features will help you engage customers effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about cars. This will help you articulate your thoughts clearly and confidently, which is crucial for creating an outstanding customer experience.
✨Tip Number 3
Show your enthusiasm for learning by researching the latest trends in the automotive industry. Being knowledgeable about new technologies and customer preferences will set you apart as a candidate eager to grow within the company.
✨Tip Number 4
Network with current employees or join local automotive groups to gain insights into the company culture and expectations. This can provide you with valuable information that you can use during your interview to demonstrate your fit for the team.
We think you need these skills to ace Customer Service Executive in Edinburgh
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Arnold Clark is looking for in a Customer Service Executive. Highlight key responsibilities and essential skills that you possess.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills related to customer service. Emphasise any previous roles where you demonstrated excellent communication and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Arnold Clark and how you can contribute to creating an outstanding customer experience.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Arnold Clark.
✨Know the Products Inside Out
As a Customer Service Executive, you'll be expected to have a solid understanding of the vehicles you'll be representing. Make sure to research Peugeot, SEAT, Skoda, CUPRA, and BYD models thoroughly. This knowledge will not only impress your interviewers but also help you answer customer queries effectively.
✨Showcase Your Communication Skills
Since the role revolves around creating an outstanding customer experience, practice articulating your thoughts clearly and confidently. Use examples from past experiences where you've successfully communicated with customers or resolved issues to demonstrate your skills.
✨Emphasise Teamwork and Initiative
The job requires both independent work and collaboration within a team. Be prepared to discuss instances where you've worked well in a team setting, as well as times when you've taken the initiative to solve problems or improve processes on your own.
✨Express Your Desire for Progression
Arnold Clark values progression, so make sure to convey your eagerness to grow within the company. Discuss your career aspirations and how you see yourself moving into car sales, showing that you're committed to developing your skills and advancing your career.
