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- Tasks: Engage customers in the Click & Collect process and ensure a smooth car handover.
- Company: Join Arnold Clark, a leading name in the motor industry, known for its commitment to customer service.
- Benefits: Enjoy £24,500 salary, performance bonuses, flexible hours, and generous employee discounts.
- Why this job: Perfect for car enthusiasts who love customer interaction and want to grow their career in a dynamic environment.
- Qualifications: Energetic, detail-oriented, with great communication skills and a full UK driving licence.
- Other info: Be part of a diverse team that values ambition and nurtures talent.
The predicted salary is between 17400 - 24600 £ per year.
We7re currently looking for a Customer Service Executive to create an outstanding customer experience at our Wigan Click & Collect branch and help customers get excited about our products.
Benefits
£24,500 + performance-related bonus of up to £7,800 per annum
33 days annual leave
Flexible working hours
Generous employee discounts
Private health care and sick pay cover
Maternity and paternity packages
HoursYou work a five-day week on a set rota that includes weekends (39.5 hours per week)
About The RolePassionate about cars? Great. Passionate about customer service? Even better.
As an Arnold Clark Click & Collect Product Genius, youll play a key part in the Click & Collect process, introducing customers to the car theyve chosen online for the very first time. Youll also help the customer through the process of selling their car to Arnold Clark. Youll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car.
This role will be a great fit for a customer service superstar who thrives in a fast-paced environment, and youll be rewarded with plenty of opportunities to increase your earnings and develop your career.
Essential Skills
Full of energy and enthusiasm, with great people skills
Good attention to detail when handling documentation
A confident communicator who understands that a positive attitude gets great results
Willing to learn and work with our branch network to ensure our customers have a great experience
The ability to go the extra mile! From contacting our customers soon after they buy to arranging their handover, youll be responsible for making sure they have a memorable Click & Collect experience for all the right reasons
A full UK driving licence
Happy working on your own initiative, to problem solve and maximise handovers and purchases
Ability to take ownership of situations all the way through to resolution
Day-to-day duties
Completing the handover and purchase of cars for our Click & Collect service
Preparing handovers for the day ahead
Arranging all documentation prior to handover to make sure the process goes smoothly for customers
Encouraging customers to share their experiences on social media
Helping the customer familiarise themselves with their new vehicle
Helping customers sell their car through our Sell Your Car service
Learning about different vehicles and manufacturers
Providing relevant information and being there for our customers when assistance is required
Youll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. Were expect you to be a great team player and show us youve got the drive to make this a career, not just a job.
Our CultureArnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do 20a diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark , visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
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Customer Service Executive employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with Arnold Clark's products and services. Knowing the ins and outs of their Click & Collect process and the vehicles they offer will help you stand out during any discussions or interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone the extra mile for customers in previous roles. This will demonstrate your commitment to providing an outstanding customer experience.
✨Tip Number 3
Network with current or former employees of Arnold Clark on platforms like LinkedIn. They can provide valuable insights into the company culture and what it takes to succeed in the Customer Service Executive role.
✨Tip Number 4
Prepare to discuss how you handle challenges and problem-solving situations. Being able to articulate your thought process and solutions will show that you're proactive and ready to take ownership of customer experiences.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills like communication, attention to detail, and problem-solving, which are essential for the Customer Service Executive role at Arnold Clark.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cars and customer service. Mention specific experiences where you went the extra mile for customers, as this aligns with what Arnold Clark is looking for.
Show Enthusiasm: In your application, convey your enthusiasm for the role and the company. Use positive language and express your eagerness to learn about their products and contribute to an outstanding customer experience.
Highlight Teamwork Skills: Since the role requires working closely with others, include examples of how you've successfully collaborated in a team environment. This will demonstrate that you can thrive in Arnold Clark's culture of teamwork and support.
How to prepare for a job interview at Arnold Clark
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with what Arnold Clark is looking for.
✨Demonstrate Product Knowledge
Familiarise yourself with the types of vehicles Arnold Clark offers. Being able to discuss different models and features will show that you're committed to learning and can provide valuable information to customers.
✨Highlight Your Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved customer issues. This role requires taking ownership of situations, so showcasing your ability to problem-solve will be crucial.
✨Emphasise Teamwork and Initiative
Since the role involves working closely with a team, be ready to talk about your experiences as a team player. Also, mention instances where you've taken the initiative to improve processes or enhance customer experiences.
