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For Companies At a Glance
- Tasks: Engage with customers and create an exceptional experience at our Fiat/Abarth/Kia branch.
- Company: Join a dynamic team passionate about delivering top-notch customer service.
- Benefits: Enjoy 33 days' holiday, generous retail discounts, and private healthcare.
- Why this job: Be part of a vibrant culture that values growth and customer excitement.
- Qualifications: No specific experience required; just bring your enthusiasm and communication skills.
- Other info: Access to a GP 24/7 and claim back on medical and dental expenses.
The predicted salary is between 28800 - 43200 £ per year.
Overview
We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Hamilton Road Vauxhall branch in Glasgow and help customers get excited about our products.
Benefits
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About The Role
At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.
This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential Skills
- You’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it’s vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
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Customer Service Executive employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the Fiat, Abarth, and Kia brands. Understanding their products and values will help you connect with customers and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Practice your communication skills. As a Customer Service Executive, you'll need to convey information clearly and effectively, so consider role-playing common customer scenarios with a friend or family member.
✨Tip Number 3
Research common customer service challenges in the automotive industry. Being prepared to discuss how you would handle specific situations can set you apart from other candidates.
✨Tip Number 4
Showcase your passion for customer service. During your interactions, whether in interviews or networking, share examples of how you've gone above and beyond for customers in the past.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Service Executive. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your experience in customer service. Use specific examples that demonstrate your ability to create outstanding customer experiences, especially in a retail environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are excited about working with Fiat/Abarth/Kia and how your skills align with their values.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct.
How to prepare for a job interview at Arnold Clark
✨Know the Products Inside Out
Familiarise yourself with the Fiat, Abarth, and Kia models. Understanding the features and benefits of these vehicles will help you answer customer queries confidently and demonstrate your enthusiasm for the products.
✨Showcase Your Communication Skills
As a Customer Service Executive, effective communication is key. Practice articulating your thoughts clearly and concisely, and be prepared to demonstrate how you would handle various customer scenarios during the interview.
✨Emphasise Your Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving skills will show that you can create an outstanding customer experience, which is crucial for this role.
✨Express Your Passion for Customer Service
Let your passion for helping customers shine through. Share stories that illustrate your commitment to providing excellent service, and explain why you believe a great customer experience is important for the brand.
