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For Companies At a Glance
- Tasks: Create outstanding customer experiences and support the sales team in our Renault branch.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration.
- Benefits: Enjoy 33 days' holiday, generous discounts, private healthcare, and career progression.
- Why this job: Become a Product Genius and make a real impact on customers' journeys.
- Qualifications: Confident communicator with a full UK driving licence and a passion for learning.
- Other info: Great training opportunities and a supportive team environment await you.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Why choose us?
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You'll work a five-day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark you'll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.
This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You'll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We'd expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential skills
- You'll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it's vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark , visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
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Customer Service Executive employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Arnold Clark's website and social media. Familiarise yourself with their products and values so you can show off your enthusiasm and knowledge during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident in handling questions and showcasing your communication skills when it matters most.
✨Tip Number 3
Be ready to share your ideas! Think about how you can enhance the customer experience at Arnold Clark. Whether it's a new way to present cars or a unique approach to customer interactions, showing your creativity can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows you’re genuinely interested in the role and can leave a lasting impression.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how excited you are about creating amazing experiences for our customers.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the role of a Product Genius. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. No need for fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Arnold Clark
✨Know Your Products
Before the interview, make sure to familiarise yourself with Renault's product range. Understanding the features and benefits of the vehicles will not only impress your interviewers but also show your genuine interest in the role of a Product Genius.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for customers. Highlighting your ability to create exceptional customer experiences will resonate well with the interviewers, as this is a key aspect of the role.
✨Demonstrate Team Spirit
Since teamwork is essential in this role, think of instances where you successfully collaborated with others. Be ready to discuss how you can contribute to a cohesive team environment at Arnold Clark.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the company culture, training opportunities, or career progression. This shows your enthusiasm for the role and your desire to grow within the company.
