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- Tasks: Create outstanding customer experiences and support the sales team in our Renault branch.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration and unique perspectives.
- Benefits: Enjoy 33 days holiday, generous discounts, private healthcare, and a pension scheme.
- Why this job: Perfect for customer service superstars eager to learn and progress into car sales.
- Qualifications: Confident communicator with a full UK driving licence and a positive attitude.
- Other info: Dynamic environment with opportunities for training and career growth.
The predicted salary is between 28800 - 43200 £ per year.
We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Renault branch in Bishopbriggs and help customers get excited about our products.
Why choose us?
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About The Role
At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.
This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential Skills
- You’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it’s vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
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Customer Service Executive employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company! Research Arnold Clark and their values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about creating an outstanding customer experience.
✨Tip Number 2
Practice your communication skills. As a Customer Service Executive, you’ll need to be a confident communicator. Try role-playing with a friend or family member to nail down how you’d handle different customer scenarios.
✨Tip Number 3
Show your enthusiasm for learning! We love candidates who are eager to grow. Be ready to discuss how you plan to enhance your knowledge about our vehicles and products during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows you’re keen and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how excited you are about creating outstanding experiences for our customers.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match what we're looking for. Mention any relevant experience in customer service or teamwork that shows you're a great fit for our Renault branch.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets your key points across without unnecessary fluff.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Arnold Clark
✨Know Your Products
Before the interview, make sure you’ve done your homework on Renault vehicles and their features. Being able to discuss specific models and how they meet customer needs will show your enthusiasm and knowledge, which is key for a Customer Service Executive.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and confidently. Think of examples from your past experiences where you’ve successfully resolved customer issues or enhanced their experience. This will demonstrate your ability to communicate effectively, which is crucial for this role.
✨Emphasise Teamwork and Initiative
Prepare to discuss how you work well in a team but can also take the initiative when needed. Share specific instances where you’ve contributed to a team goal or taken charge of a situation to improve customer satisfaction.
✨Express Your Desire for Progression
Since the company values progression, be ready to talk about your career aspirations. Explain how you see this role as a stepping stone towards a career in car sales and how you plan to grow within the company. This shows your commitment and eagerness to develop.
