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For Companies At a Glance
- Tasks: Create outstanding customer experiences and help customers discover our exciting products.
- Company: Join a dynamic Renault branch in Inverness with a focus on customer satisfaction.
- Benefits: 33 days' holiday, generous retail discounts, and private healthcare.
- Why this job: Be part of a team that makes a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunities for growth and development in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Overview
We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Volvo branch in Inverness and help customers get excited about our products.
Why choose us
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About The Role
At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.
This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential Skills
- You’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it’s vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
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Customer Service Executive employer: Arnold Clark.
Contact Detail:
Arnold Clark. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company! Research Renault and their customer service values. This will help you tailor your approach during interviews and show that you're genuinely interested in creating an outstanding customer experience.
✨Tip Number 2
Practice your communication skills. As a Customer Service Executive, you'll need to connect with customers effectively. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Renault, giving you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how excited you are about creating outstanding experiences for our customers!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the Customer Service Executive role. We love seeing how your skills can contribute to our team at Renault in Inverness.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Arnold Clark.
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with Renault's products and services. This will not only show your enthusiasm but also help you answer questions about how you can enhance the customer experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
✨Dress the Part
Make a great first impression by dressing appropriately for the interview. Smart casual is often a safe bet for customer service roles, but ensure you look polished and professional to reflect the brand's image.
