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For Companies At a Glance
- Tasks: Create outstanding customer experiences and assist with vehicle sales in our Motorstore.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration.
- Benefits: Enjoy 33 days holiday, generous discounts, private healthcare, and career progression.
- Why this job: Be a Product Genius and make a real impact on customers' journeys.
- Qualifications: Confident communicator with a full UK driving licence and a passion for learning.
- Other info: Great training opportunities and a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Motorstore in East Kilbride and help customers get excited about our products.
Why choose us?
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About The Role
At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They learn about our products and develop their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. The role covers the full sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses have the full support of the management team in branch.
This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential Skills
- You’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- It’s vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities. We nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
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Customer Service Executive employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Arnold Clark's website and social media. Understanding their culture and values will help you connect with the team and show that you're genuinely interested in being a part of it.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle different situations during the interview.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm shine through. Share your ideas on creating exceptional customer experiences and how you can contribute to the team as a Product Genius.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show that you’re keen on the role.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! We want to see how you can create an outstanding experience for our customers, so share any relevant experiences or ideas that demonstrate your passion.
Tailor Your Application: Make sure to customise your application to fit the role of a Product Genius. Highlight your communication skills and any experience you have in sales or customer service. We love seeing candidates who understand what we’re all about!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arnold Clark
✨Know Your Products
Before the interview, make sure you’ve done your homework on the vehicles and products offered by Arnold Clark. Being able to discuss specific models and features will show your enthusiasm and readiness to be a Product Genius.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to create exceptional customer experiences will resonate well with the interviewers.
✨Demonstrate Team Spirit
Since this role involves working closely with a team, be ready to share instances where you collaborated effectively with others. Emphasise your willingness to support your colleagues and contribute to a positive work environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities or how success is measured in the role. This shows your eagerness to learn and grow within the company.
