Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage customers during their Click & Collect experience and assist with car sales.
- Company: Join Arnold Clark, a leading name in the automotive industry, known for its commitment to customer service.
- Benefits: Enjoy a competitive salary, flexible hours, generous leave, and employee discounts.
- Why this job: Be part of a dynamic team that values diversity and offers growth opportunities in a fast-paced environment.
- Qualifications: Energetic individuals with great people skills and a full UK driving licence are encouraged to apply.
- Other info: Work in a supportive culture that prioritises employee well-being and community engagement.
The predicted salary is between 19500 - 29500 £ per year.
We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our Wolverhampton Click & Collect branch and help customers get excited about our products.
We Offer
- £24,500 + performance-related bonus of up to £7,800 per annum
- 33 days’ annual leave
- Flexible working hours
- Generous employee discounts
- Private health care and sick pay cover
- Maternity and paternity packages
Hours
You’ll work a five-day week on a set rota that includes weekends (39.5 hours per week)
About The Role
Passionate about cars? Great. Passionate about customer service? Even better.
As an Arnold Clark Click & Collect Product Genius, you’ll play a key part in the Click & Collect process, introducing customers to the car they’ve chosen online for the very first time. You’ll also help the customer through the process of selling their car to Arnold Clark. You’ll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car.
This role will be a great fit for a customer service superstar who thrives in a fast-paced environment, and you’ll be rewarded with plenty of opportunities to increase your earnings and develop your career.
Essential Skills
- Full of energy and enthusiasm, with great people skills
- Good attention to detail when handling documentation
- A confident communicator who understands that a positive attitude gets great results
- Willing to learn and work with our branch network to ensure our customers have a great experience
- The ability to go the extra mile! From contacting our customers soon after they buy to arranging their handover, you’ll be responsible for making sure they have a memorable Click & Collect experience for all the right reasons
- A full UK driving licence
- Happy working on your own initiative, to problem solve and maximise handovers and purchases
- Ability to take ownership of situations all the way through to resolution
Day-to-day duties
- Completing the handover and purchase of cars for our Click & Collect service
- Preparing handovers for the day ahead
- Arranging all documentation prior to handover to make sure the process goes smoothly for customers
- Encouraging customers to share their experiences on social media
- Helping the customer familiarise themselves with their new vehicleHelping customers sell their car through our Sell Your Car service
- Learning about different vehicles and manufacturers
- Providing relevant information and being there for our customers when assistance is required
You’ll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player and show us you’ve got the drive to make this a career, not just a job.
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark , visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
#J-18808-Ljbffr
Customer Service Executive employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with Arnold Clark's products and services. Knowing the ins and outs of their vehicles will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Showcase your customer service skills in real-time. If you have the opportunity, engage with customers at local events or car shows to practice your communication and problem-solving abilities.
✨Tip Number 3
Network with current or former employees of Arnold Clark. They can provide valuable insights into the company culture and what it takes to succeed in the Customer Service Executive role.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about how you would handle specific customer situations, as this will demonstrate your ability to go the extra mile for customers.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in fast-paced environments. Use specific examples that demonstrate your people skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cars and customer service. Mention how you can contribute to creating an outstanding customer experience at Arnold Clark.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and the ability to work independently. These are crucial for the Customer Service Executive role.
Show Enthusiasm: Let your enthusiasm for the role shine through in your application. Mention any personal experiences with cars or customer service that fuel your excitement for this position.
How to prepare for a job interview at Arnold Clark
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past, as this role requires a genuine passion for creating outstanding experiences.
✨Demonstrate Your Knowledge of Cars
Since this position involves working with cars, it's beneficial to show that you have a basic understanding of different vehicles and manufacturers. Brush up on some key facts or trends in the automotive industry to impress your interviewers.
✨Highlight Your Problem-Solving Skills
Be prepared to discuss situations where you've successfully resolved customer issues. This role requires taking ownership of situations, so showcasing your ability to problem-solve will be crucial in demonstrating your fit for the position.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the Click & Collect process or the company culture at Arnold Clark. This shows your interest in the role and helps you assess if it's the right fit for you.
