Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers and create an exceptional experience at our Kia branch.
- Company: Join a dynamic team at Kia, known for innovation and customer satisfaction.
- Benefits: Enjoy 33 days' holiday, generous discounts, and private healthcare options.
- Why this job: Be part of a vibrant culture that values growth and customer excitement.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Flexible working hours available to fit your lifestyle.
The predicted salary is between 28800 - 43200 £ per year.
Overview
We’re currently looking for Customer Service Executives to create an outstanding customer experience in our KIA branch in Kirkcaldy.
Why choose us
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About The Role
At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.
This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential Skills
- You’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it’s vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
#J-18808-Ljbffr
Customer Service Executive employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with Kia's products and services. Understanding the features and benefits of what you’ll be selling will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. Prepare examples from your past experiences where you’ve gone above and beyond for a customer, as this will demonstrate your commitment to creating outstanding customer experiences.
✨Tip Number 3
Research the Kirkcaldy branch specifically. Knowing about their community involvement or recent events can help you connect with the team and show that you’re genuinely interested in being part of their local efforts.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values, making you a more attractive candidate.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Customer Service Executive does at Kia. Highlight key responsibilities and required skills that you possess in your application.
Tailor Your CV: Customise your CV to reflect your experience in customer service. Use specific examples that demonstrate your ability to create outstanding customer experiences and your enthusiasm for the automotive industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your excitement about working with Kia. Mention how your values align with the company’s mission and how you can contribute to their success.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your tone is professional yet friendly, reflecting the customer-centric approach of Kia.
How to prepare for a job interview at Arnold Clark
✨Know the Products Inside Out
Familiarise yourself with Kia's product range and services. Being able to discuss specific models and features will show your enthusiasm and knowledge, making a great impression on the interviewers.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and turned them into positive outcomes, as this is crucial for a Customer Service Executive role.
✨Show Enthusiasm for the Brand
Express your excitement about working for Kia and how you align with their values. Companies love candidates who are genuinely interested in their brand and can convey that passion during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you determine if the company is the right fit for you.
