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For Companies At a Glance
- Tasks: Grow client relationships and advise on government funding for skills development.
- Company: Join GTG West Midlands, a diverse and inclusive workplace.
- Benefits: 33 days holiday, private healthcare, flexible working, and generous discounts.
- Why this job: Make a real impact by helping businesses thrive through training opportunities.
- Qualifications: B2B experience in apprenticeships and strong communication skills required.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We’re recruiting for an experienced and highly organised Client Relationship Manager to join our team at GTG West Midlands.
What We Can Offer You:
- 33 days’ holiday allowance with room to grow
- Private healthcare
- Generous retail discounts
- Flexible working
- Maternity and paternity packages
- Access to training opportunities to grow and develop skills
- ...and much more!
Hours: Full time: Monday – Friday 8.30am – 5pm
About The Role: As a Client Relationship Manager, you will be responsible for growing a portfolio of customers, including both SME businesses and Levy clients. You will focus on expanding our existing client base and advising employers on available government funding and grants for skills development. This role is ideal for someone with a proven track record in account management, with a good understanding of apprenticeships and government‑funded training, who excels in exceeding customer expectations and building long‑term partnerships.
Day‑to‑day duties:
- Engage and secure new employer clients through cross‑selling techniques.
- Build and manage a pipeline of activities, maintaining up‑to‑date knowledge of local, regional, and national skills agendas.
- Manage a database of SME and Levy customers, identify opportunities to cross‑sell additional training courses to existing employer accounts, maximising revenue and enhancing the range of services GTG Training offers.
- Advise employers on available government funding and grants for skills development.
- Source and grow Levy accounts by selling the complete range of apprenticeship and commercial training.
- Promote GTG Training's products over the phone and via face‑to‑face visits with customers.
- Maintain accurate and up‑to‑date client records.
Essential Skills And Experience:
- Strong B2B experience within the apprenticeship market and funded training sector
- Good understanding of ESFA funding rules, Levy and grants available, eligibility requirements and apprenticeship standards
- Highly organised and excellent time management skills
- Excellent communication skills (verbal and written)
- Competency in using Microsoft Excel and CRM systems
- Team player
- Be flexible and responsive to employer needs
- The ability to use digital platforms independently and effectively, such as LinkedIn etc. as the role requires
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Client Relationship Manager employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Client Relationship Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your B2B experience and understanding of apprenticeships. Use real examples to demonstrate how you've exceeded customer expectations in the past.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like GTG Training, and express your interest in working with them. Sometimes, creating your own opportunity is the best way to land the job.
✨Tip Number 4
Keep it fresh! Stay updated on the latest trends in the apprenticeship market and government funding. This knowledge will not only help you in interviews but also show employers that you're genuinely passionate about the field.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Relationship Manager role. Highlight your B2B experience and any relevant skills in account management, apprenticeships, and government-funded training. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've exceeded customer expectations and built long-term partnerships in the past. We love a good story!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through. We appreciate authenticity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we offer at GTG West Midlands!
How to prepare for a job interview at Arnold Clark
✨Know Your Stuff
Make sure you brush up on your knowledge of apprenticeships, government funding, and grants. Familiarise yourself with the ESFA funding rules and eligibility requirements. This will not only show your expertise but also demonstrate your commitment to the role.
✨Showcase Your Communication Skills
As a Client Relationship Manager, excellent communication is key. Practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've successfully built relationships with clients in the past, as this will highlight your ability to exceed customer expectations.
✨Be Organised and Proactive
Demonstrate your organisational skills by preparing a list of questions about the company and the role. Show that you can manage a pipeline of activities effectively. Bring along any relevant data or insights that could help you discuss potential opportunities for cross-selling training courses.
✨Embrace the Company Culture
Research GTG West Midlands and understand their values around diversity and inclusion. Be ready to discuss how you can contribute to their collaborative environment. Showing that you align with their culture can set you apart from other candidates.
