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- Tasks: Engage customers in the Click & Collect process and ensure a smooth car handover.
- Company: Join Arnold Clark, a leading name in the automotive industry, known for its commitment to customer service.
- Benefits: Enjoy £24,500 salary, performance bonuses, flexible hours, generous leave, and employee discounts.
- Why this job: Perfect for car enthusiasts who love customer service and want to grow in a dynamic environment.
- Qualifications: Energetic, detail-oriented, confident communicator with a full UK driving licence.
- Other info: Training provided; ideal for those seeking a career, not just a job.
The predicted salary is between 24000 - 32000 £ per year.
We're currently looking for a Customer Service Executive to create an outstanding customer experience at our Inverness Click & Collect branch and help customers get excited about our products.
We offer:
- £24,500 + performance-related bonus of up to £7,800 per annum
- 33 days' annual leave
- Flexible working hours
- Generous employee discounts
- Private health care and sick pay cover
- Maternity and paternity packages
Hours
You’ll work a five-day week on a set rota that includes weekends (39.5 hours per week).
About the role
Passionate about cars? Great. Passionate about customer service? Even better. As an Arnold Clark Click & Collect Product Genius, you’ll play a key part in the Click & Collect process, introducing customers to the car they’ve chosen online for the very first time. You’ll also help the customer through the process of selling their car to Arnold Clark. You’ll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car. This role will be a great fit for a customer service superstar who thrives in a fast-paced environment, and you’ll be rewarded with plenty of opportunities to increase your earnings and develop your career.
Essential Skills
- Full of energy and enthusiasm, with great people skills
- Good attention to detail when handling documentation
- A confident communicator who understands that a positive attitude gets great results
- Willing to learn and work with our branch network to ensure our customers have a great experience
- The ability to go the extra mile!
- A full UK driving licence
- Happy working on your own initiative, to problem solve and maximise handovers and purchases
- Ability to take ownership of situations all the way through to resolution
Day-to-day duties
- Completing the handover and purchase of cars for our Click & Collect service
- Preparing handovers for the day ahead
- Arranging all documentation prior to handover to make sure the process goes smoothly for customers
- Encouraging customers to share their experiences on social media
- Helping the customer familiarise themselves with their new vehicle
- Helping customers sell their car through our Sell Your Car service
- Learning about different vehicles and manufacturers
- Providing relevant information and being there for our customers when assistance is required
You’ll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player and show us you’ve got the drive to make this a career, not just a job.
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Click & Collect Product Genius in Aberdeen employer: Arnold Clark.
Contact Detail:
Arnold Clark. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Click & Collect Product Genius in Aberdeen
✨Tip Number 1
Familiarise yourself with the Click & Collect process and the specific vehicles Arnold Clark offers. Being knowledgeable about their products will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills by sharing examples of how you've gone the extra mile for customers in previous roles. This will highlight your commitment to providing an outstanding experience, which is crucial for this position.
✨Tip Number 3
Prepare to discuss how you handle challenges and problem-solving situations. The ability to take ownership and resolve issues effectively is key for a role that involves customer interactions and vehicle handovers.
✨Tip Number 4
Show enthusiasm for learning and development. Mention any relevant training or courses you've undertaken, as well as your eagerness to grow within the company. This aligns perfectly with Arnold Clark's culture of nurturing talent.
We think you need these skills to ace Click & Collect Product Genius in Aberdeen
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Click & Collect Product Genius position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly showcases your customer service experience, attention to detail, and any relevant skills. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel in a fast-paced environment.
Write a Strong Cover Letter: In your cover letter, express your passion for cars and customer service. Provide specific examples of how you've gone the extra mile for customers in previous roles, and explain why you want to work for Arnold Clark specifically.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Arnold Clark.
✨Show Your Passion for Cars
Make sure to express your enthusiasm for cars during the interview. Share any personal experiences or knowledge you have about different vehicles and manufacturers, as this will demonstrate your genuine interest in the role.
✨Highlight Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Discuss situations where you went the extra mile to ensure customer satisfaction, as this aligns perfectly with what the company is looking for.
✨Demonstrate Attention to Detail
Since the role involves handling documentation and preparing handovers, be ready to discuss how you ensure accuracy and attention to detail in your work. Mention any relevant experiences that showcase your organisational skills.
✨Be Ready to Problem Solve
Think of examples where you've successfully resolved issues or challenges in a previous job. This will show your ability to take ownership of situations and find solutions, which is crucial for this position.
