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- Tasks: Deliver exceptional service to customers and manage vehicle repair processes efficiently.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration.
- Benefits: Enjoy 33 days holiday, private healthcare, retail discounts, and training opportunities.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Be the star of customer service and make a real difference in people's experiences.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Hyundai/Geely/Vanstore branch in Carlisle.
Benefits:
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more…
Hours:
Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pm
About The Role:
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties:
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Liaising with the workshop and bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
Essential Skills:
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
- Able to prioritise your workload
- Ability and willingness to work within defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
Nice To Have (but Not Essential):
- Experience of upselling products or services
Our Culture:
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Advisor in Carlisle employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Carlisle
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and culture, and think about how your experience aligns with their mission. This will help you stand out as someone who genuinely cares about being part of the team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be articulate and warm. Try role-playing common customer scenarios with a friend or family member to boost your confidence and refine your responses. Remember, it’s all about making that connection!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past jobs where you’ve turned a dissatisfied customer into a happy one. Be ready to share these stories during your interview to demonstrate your ability to handle challenges with empathy and understanding.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. So, get your application in and let’s get the ball rolling on your journey with us!
We think you need these skills to ace Service Advisor in Carlisle
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your warm communication style and problem-solving abilities.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. This shows us you’re genuinely interested in the role and understand what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff – we want to know exactly why you’d be a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can easily find more information about our company culture and benefits there!
How to prepare for a job interview at Arnold Clark
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled difficult customers or exceeded expectations in previous roles. This will show that you understand the importance of delivering a fantastic experience.
✨Familiarise Yourself with the Company
Take some time to research Arnold Clark and their values. Understanding their commitment to diversity and inclusion, as well as their focus on customer satisfaction, will help you align your answers with what they’re looking for in a Service Advisor.
✨Practice Your Communication Skills
Since this role requires strong communication, practice explaining complex information clearly and concisely. You might even want to role-play common scenarios you could face as a Service Advisor, like discussing vehicle repairs with a customer.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company culture is a good fit for you. Consider asking about training opportunities or how they support employee development.