At a Glance
- Tasks: Create amazing customer experiences at our Click & Collect branch and help customers with their car journeys.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on people and community.
- Benefits: Enjoy a competitive salary, performance bonuses, company car, and generous leave.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team where your passion for cars and customer service shines.
- Qualifications: Energetic, enthusiastic, and great with people; a full UK driving licence is essential.
The predicted salary is between 25500 - 37500 € per year.
We’re currently looking for an Area Customer Service Executive to create an outstanding customer experience at our Click & Collect branch and help customers get excited about our products. This is a regional role and will require travel throughout the UK.
We Offer
- £25,500 + performance-related bonus of up to £12,000 per annum
- Company Car
- 33 days’ annual leave
- Generous employee discounts
- Private health care and sick pay cover
- Maternity and paternity packages
Hours
You’ll work a five-day week on a set rota that includes weekends (39.5 hours per week).
About The Role
Passionate about cars? Great. Passionate about customer service? Even better. As an Arnold Clark Click & Collect Product Genius, you’ll play a key part in the Click & Collect process, introducing customers to the car they’ve chosen online for the very first time. You’ll also help the customer through the process of selling their car to Arnold Clark. You’ll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car. This role will be a great fit for a customer service superstar who thrives in a fast-paced environment, and you’ll be rewarded with plenty of opportunities to increase your earnings and develop your career.
Essential Skills
- Full of energy and enthusiasm, with great people skills
- Good attention to detail when handling documentation
- A confident communicator who understands that a positive attitude gets great results
- Willing to learn and work with our branch network to ensure our customers have a great experience
- The ability to go the extra mile!
- A full UK driving licence
- Happy working on your own initiative, to problem solve and maximise handovers and purchases
- Ability to take ownership of situations all the way through to resolution
Day-to-day Duties
- Completing the handover and purchase of cars for our Click & Collect service
- Preparing handovers for the day ahead
- Arranging all documentation prior to handover to make sure the process goes smoothly for customers
- Encouraging customers to share their experiences on social media
- Helping the customer familiarise themselves with their new vehicle
- Helping customers sell their car through our Sell Your Car service
- Learning about different vehicles and manufacturers
- Providing relevant information and being there for our customers when assistance is required
You’ll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player and show us you’ve got the drive to make this a career, not just a job.
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Area Customer Service Executive in Carlisle employer: Arnold Clark
At Arnold Clark, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusivity. As an Area Customer Service Executive, you'll enjoy competitive benefits including a generous salary, performance-related bonuses, and extensive training opportunities to foster your career growth. With a commitment to employee well-being and a supportive environment, you'll be empowered to deliver outstanding customer experiences while enjoying the perks of working with a leading name in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Area Customer Service Executive in Carlisle
✨Tip Number 1
Get to know the company inside out! Research Arnold Clark and their Click & Collect service. This will help you tailor your conversations during interviews and show that you're genuinely interested in creating an outstanding customer experience.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, try role-playing with friends or family. Focus on how you'd handle different customer scenarios, especially those that require a positive attitude and problem-solving.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Arnold Clark team and ready to take on the challenge!
We think you need these skills to ace Area Customer Service Executive in Carlisle
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for cars and customer service shine through. We want to see that you’re genuinely excited about the role and ready to create amazing experiences for our customers.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for in an Area Customer Service Executive.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Arnold Clark
✨Know Your Products
Before the interview, take some time to research the cars and services offered by Arnold Clark. Being knowledgeable about their products will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to create outstanding customer experiences will resonate well with the interviewers.
✨Demonstrate Enthusiasm
Passion is key! Make sure to convey your excitement about both cars and customer service during the interview. A positive attitude can set you apart from other candidates.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This shows that you’re engaged and interested in the company culture and the specifics of the role. It’s a great way to demonstrate your initiative!
