At a Glance
- Tasks: Deliver exceptional service and support for vehicle repairs while ensuring customer satisfaction.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration and unique perspectives.
- Benefits: Enjoy 33 days' holiday, private healthcare, retail discounts, and opportunities for training.
- Other info: Dynamic environment with great career progression and a supportive team culture.
- Why this job: Be the star of customer service and make a real difference in people's experiences.
- Qualifications: Passion for customer service, strong communication skills, and a full UK driving licence.
The predicted salary is between 31500 - 38500 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Cardiff Motorstore/OMODA/JAECOO branch.
We Offer:
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more...
Hours:
Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm
About The Role:
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We're looking for an articulate, warm communicator who can give our customers the star treatment - whether it's first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who's already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties:
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Liaising with the workshop and bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
Essential Skills:
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
- Able to prioritise your workload
- Ability and willingness to work within defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
Nice To Have (but Not Essential):
- Experience of upselling products or services
Our Culture:
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Advisor in Cardiff employer: Arnold Clark
Arnold Clark is an exceptional employer, offering a dynamic work environment at our Kia branch in Linwood, where you can thrive as a Sales Consultant. With a focus on employee well-being, we provide flexible working hours, private healthcare, and generous annual leave, ensuring a healthy work-life balance. Join us to develop your career in a supportive culture that values strong customer relationships and personal growth.
