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- Tasks: Deliver exceptional customer service and manage vehicle repair processes efficiently.
- Company: Join Arnold Clark, a company that values talent and community.
- Benefits: 33 days holiday, retail discounts, private healthcare, and training opportunities.
- Other info: Dynamic work environment with room for growth and development.
- Why this job: Be part of a team that makes a real difference in customer experiences.
- Qualifications: Customer service experience, strong communication skills, and a full UK driving licence.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Edinburgh Seafield Service Centre.
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Opportunities for training and progression
- Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. This customer-facing role will be a great fit for someone who's already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
- Experience of upselling products or services
We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Administrator - Customer Care in Broughton employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator - Customer Care in Broughton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and prepare your responses. Use examples from your past experiences to demonstrate how you've exceeded customer expectations or resolved issues effectively.
✨Tip Number 3
Show off your skills! During the interview, highlight your computer literacy and administration skills. Be ready to discuss how you've managed customer records or handled invoicing processes in previous roles. This will reassure them that you can handle the responsibilities of the Service Administrator role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Administrator - Customer Care in Broughton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Administrator role. Highlight any customer service experience and your ability to handle administrative tasks efficiently.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for customer service. Share specific examples of how you've exceeded customer expectations in previous roles, as this will resonate with us at StudySmarter.
Showcase Your IT Skills: Since the role requires strong computer literacy, mention any relevant IT systems or applications you’re familiar with. This will help us see how you can hit the ground running in our tech-driven environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process.
How to prepare for a job interview at Arnold Clark
✨Know Your Customer Service Stuff
Brush up on your customer service experience and be ready to share specific examples of how you've exceeded customer expectations in the past. Think about situations where you resolved issues efficiently and left customers happy.
✨Familiarise Yourself with the Role
Read through the job description carefully and understand the key responsibilities. Be prepared to discuss how your skills align with tasks like handling customer requirements, maintaining records, and upselling products.
✨Show Off Your Communication Skills
Practice explaining complex information clearly and concisely. You might be asked to demonstrate how you'd communicate with a customer about their vehicle repairs, so think about how to make it easy for them to understand.
✨Be Ready to Discuss IT Proficiency
Since the role involves computer-based jobs, brush up on your IT skills. Be prepared to talk about any relevant software or systems you've used in previous roles, and how you can quickly adapt to new technologies.