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- Tasks: Grow client relationships and advise on government funding for skills development.
- Company: Join GTG West Midlands, a diverse and inclusive workplace.
- Benefits: 33 days' holiday, private healthcare, flexible working, and generous discounts.
- Why this job: Make a real impact by helping businesses thrive through training opportunities.
- Qualifications: B2B experience in apprenticeships and strong communication skills required.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for an experienced and highly organised Client Relationship Manager to join our team at GTG West Midlands.
What We Can Offer You:
- 33 days' holiday allowance with room to grow
- Private healthcare
- Generous retail discounts
- Flexible working
- Maternity and paternity packages
- Access to training opportunities to grow and develop skills
- ...and much more!
Hours: Full time: Monday – Friday 8.30am – 5pm
About The Role:
As a Client Relationship Manager, you will be responsible for growing a portfolio of customers, including both SME businesses and Levy clients. You will focus on expanding our existing client base and advising employers on available government funding and grants for skills development. This role is ideal for someone with a proven track record in account management, with a good understanding of apprenticeships and government‐funded training, who excels in exceeding customer expectations and building long‐term partnerships.
Day‐to‐day duties:
- Engage and secure new employer clients through cross‐selling techniques.
- Build and manage a pipeline of activities, maintaining up‐to‐date knowledge of local, regional, and national skills agendas.
- Manage a database of SME and Levy customers, identify opportunities to cross‐sell additional training courses to existing employer accounts, maximising revenue and enhancing the range of services GTG Training offers.
- Advise employers on available government funding and grants for skills development.
- Source and grow Levy accounts by selling the complete range of apprenticeship and commercial training.
- Promote GTG Training's products over the phone and via face‐to‐face visits with customers.
- Maintain accurate and up‐to‐date client records.
Essential Skills And Experience:
- Strong B2B experience within the apprenticeship market and funded training sector.
- Good understanding of ESFA funding rules, Levy and grants available, eligibility requirements and apprenticeship standards.
- Highly organised and excellent time management skills.
- Excellent communication skills (verbal and written).
- Competency in using Microsoft Excel and CRM systems.
- Team player.
- Be flexible and responsive to employer needs.
- The ability to use digital platforms independently and effectively, such as LinkedIn etc. as the role requires.
Our Culture:
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‐up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Client Relationship Manager in Birmingham employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn and let them know you're on the hunt for a Client Relationship Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, culture, and the specifics of the apprenticeship market. This will help you tailor your answers and show that you're genuinely interested in joining the team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your B2B experience and knowledge of government funding – this is your chance to shine and show why you're the perfect fit.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about wanting to be part of our awesome team at GTG West Midlands.
We think you need these skills to ace Client Relationship Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Relationship Manager role. Highlight your B2B experience and any relevant skills in account management, apprenticeships, and government funding. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've exceeded customer expectations and built long-term partnerships in the past. We love a good story!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through. We appreciate authenticity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we offer at GTG West Midlands!
How to prepare for a job interview at Arnold Clark
✨Know Your Stuff
Make sure you brush up on your knowledge of apprenticeships and government funding. Familiarise yourself with the ESFA funding rules and the grants available. This will not only show your expertise but also demonstrate your commitment to the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your B2B experience and account management skills. Think about times when you exceeded customer expectations or successfully built long-term partnerships. These stories will make you stand out!
✨Be Organised
As a Client Relationship Manager, organisation is key. Bring a notebook or digital device to jot down important points during the interview. This shows you’re proactive and ready to manage client records effectively.
✨Engage and Ask Questions
Don’t forget that interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in this role. This will show your genuine interest and help you assess if it’s the right fit for you.
