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For Companies At a Glance
- Tasks: Create amazing customer experiences at our Click & Collect branch and help customers with their car journeys.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values its employees.
- Benefits: Earn £24,500 plus bonuses, enjoy 33 days off, and access private healthcare.
- Why this job: Be a part of a fast-paced environment where your passion for cars and customer service shines.
- Qualifications: Energetic, enthusiastic, and great with people; a full UK driving licence is essential.
- Other info: Receive training and coaching while enjoying opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
We’re currently looking for an Area Customer Service Executive to create an outstanding customer experience at our Click & Collect branch and help customers get excited about our products. This is a regional role and will require travel throughout the UK.
We Offer
- £24,500 + performance‑related bonus of up to £12,000 per annum
- Company Car
- 33 days’ annual leave
- Generous employee discounts
- Private health care and sick pay cover
- Maternity and paternity packages
Hours
You’ll work a five‑day week on a set rota that includes weekends (39.5 hours per week).
About The Role
Passionate about cars? Great. Passionate about customer service? Even better. As an Arnold Clark Click & Collect Product Genius, you’ll play a key part in the Click & Collect process, introducing customers to the car they’ve chosen online for the very first time. You’ll also help the customer through the process of selling their car to Arnold Clark. You’ll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car. This role will be a great fit for a customer service superstar who thrives in a fast‑paced environment, and you’ll be rewarded with plenty of opportunities to increase your earnings and develop your career.
Essential Skills
- Full of energy and enthusiasm, with great people skills
- Good attention to detail when handling documentation
- A confident communicator who understands that a positive attitude gets great results
- Willing to learn and work with our branch network to ensure our customers have a great experience
- The ability to go the extra mile! From contacting our customers soon after they buy to arranging their handover, you’ll be responsible for making sure they have a memorable Click & Collect experience for all the right reasons
- A full UK driving licence
- Happy working on your own initiative, to problem solve and maximise handovers and purchases
- Ability to take ownership of situations all the way through to resolution
Day‑to‑day duties
- Completing the handover and purchase of cars for our Click & Collect service
- Preparing handovers for the day ahead
- Arranging all documentation prior to handover to make sure the process goes smoothly for customers
- Encouraging customers to share their experiences on social media
- Helping the customer familiarise themselves with their new vehicle
- Helping customers sell their car through our Sell Your Car service
- Learning about different vehicles and manufacturers
- Providing relevant information and being there for our customers when assistance is required
You’ll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player and show us you’ve got the drive to make this a career, not just a job.
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Area Click & Collect Product Genius employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Click & Collect Product Genius
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Arnold Clark's website and social media. Familiarise yourself with their values, products, and customer service approach. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your passion for cars and customer service. Remember, they want to see your enthusiasm and how you can go the extra mile for customers!
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the company culture. This shows you're engaged and keen to learn more about how you can contribute to the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. Mention something specific from your conversation to remind them of your enthusiasm and commitment to the role. It’s a simple way to keep you top of mind!
We think you need these skills to ace Area Click & Collect Product Genius
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for cars and customer service shine through. We want to see that you’re genuinely excited about the role and ready to create amazing experiences for our customers.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for in an Area Click & Collect Product Genius.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff. This helps us see your potential quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Arnold Clark
✨Know Your Products
Before the interview, dive deep into the cars and services offered by Arnold Clark. Familiarise yourself with the Click & Collect process and be ready to discuss how you can enhance the customer experience. Showing genuine enthusiasm for the products will set you apart!
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone the extra mile for customers. Think about situations where you resolved issues or created memorable experiences. This role is all about outstanding service, so let your passion shine through!
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you handle challenges. Think of specific instances where you took ownership of a situation and successfully navigated it to resolution. This will show that you can work independently and effectively in a fast-paced environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This not only shows your interest but also helps you determine if this is the right fit for you. Ask about training opportunities or how success is measured in the Click & Collect process.
