At a Glance
- Tasks: Assist customers and manage rental operations in a fast-paced environment.
- Company: Join Arnold Clark, a leading name in the rental industry.
- Benefits: Enjoy 33 days of annual leave, flexible hours, and generous employee discounts.
- Other info: Full training provided with a mentor to guide your journey.
- Why this job: Gain valuable customer service skills while working towards a recognised qualification.
- Qualifications: National 4 or above in Maths, English, and one other subject.
We’re excited to be offering a Rental Apprenticeship at Arnold Clark. As a Rental Apprentice, you’ll develop excellent customer service skills and learn to work as part of a busy, fast-paced team.
We offer:
- A mentor to support you in the workplace.
- A dedicated training and development coach to support your learning journey.
- Full training on all ‘in-house’ and external systems and applications.
- Uniform.
- Help to achieve your driving licence in your second year of training with free lessons and two attempts at your test.
- All the benefits available to existing Arnold Clark employees:
- 33 days’ annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- …and much more
Location
Hours
Full time: 39 hours per week
About the role
As a Rental Apprentice, you will work closely with both the customers and our employees to make sure the customers’ needs are met. This apprenticeship will provide you with the training and experience to work confidently with customers and to participate fully in the daily operations of a branch.
As well as receiving on-the-job training, you’ll be trained at GTG Training and be regularly assessed as you work towards achieving a Digital Application Support SCQF Level 6 qualification along with a customer service qualification.
This role would be suited to someone who is an excellent communicator, well-organised and willing to learn, with a strong passion for customer service.
- Answer customer enquiries both by telephone and face to face.
- Deal with customer enquiries and complaints in an efficient and professional manner.
- Turn enquiries into reservations.
- Check in/out rental vehicles.
- Organise deliveries and collections.
- Liaise with internal/external departments.
- Fleet maintenance and management.
- Run daily reports and ensure they are acted upon.
- Drive and park vehicles, including cars/vans /minibuses (only if a FULL licence holder and company insurance standards are met).
- Attend training courses provided by the company as and when required (this may include travelling and/or overnight stays).
- Mystery shop local competitors to maintain and develop awareness of market trends.
- Participate fully in the daily operations of the branch.
- Help control expenditure and make branch profitable.
- Provide cover at other branches when required (subject to travel arrangements).
Essential skills
- Gained National 4 or above (or accredited equivalent) in Maths, English and one other subject
- Good levels of literacy and numeracy
- Willingness to learn and listen to instructions
- Ability to build good relationships with your team and other departments
- Ability to ask questions and learn quickly on the job
- Willing to use your own initiative
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Only successful candidates will be contacted for interview.
Every Arnold Clark employee is entitled to a wide range of benefits, including:
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Apprentice Rental Advisor employer: Arnold Clark
Arnold Clark is an exceptional employer, offering a dynamic work environment at our Kia branch in Linwood, where you can thrive as a Sales Consultant. With a focus on employee well-being, we provide flexible working hours, private healthcare, and generous annual leave, ensuring a healthy work-life balance. Join us to develop your career in a supportive culture that values strong customer relationships and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Rental Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Arnold Clark. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Arnold Clark before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Arnold Clark:Your cover letter is your chance to shine! Tell us why you want to work at Arnold Clark specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Arnold Clark!
How to prepare for a job interview at Arnold Clark
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
