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For Companies At a Glance
- Tasks: Create outstanding customer experiences and support the sales team in a dynamic environment.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on diversity and inclusion.
- Benefits: Enjoy 33 days' holiday, generous discounts, private healthcare, and career progression opportunities.
- Why this job: Become a Product Genius and make a real impact on customers' journeys to find their perfect vehicle.
- Qualifications: Confident communicator with a positive attitude and a full UK driving licence.
- Other info: Great training provided, with clear paths for progression into car sales.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking for Customer Service Executives to create an outstanding customer experience in our Mazda/Fiat/Abarth/Jeep/Alfa Romeo/BYD branch in Aberdeen.
Why choose us?
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You will work a five-day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark, you will be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. This expertise develops further into understanding all elements of the sales journey - from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You will receive plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assisting with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential skills
- You will be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it is vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Locations
Customer Service Executive in Aberdeen, Scotland employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Aberdeen, Scotland
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time on our website and social media. Familiarise yourself with our values, products, and culture. This will help you connect with the team and show that you're genuinely interested in being a part of Arnold Clark.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle various situations, showcasing your communication skills during the interview.
✨Tip Number 3
Be ready to share your ideas! Think about how you can enhance the customer experience at Arnold Clark. Whether it's a new way to present vehicles or a unique approach to customer interactions, having fresh ideas will set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Executive in Aberdeen, Scotland
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how you can create an outstanding experience for our customers, so share any relevant experiences or ideas you have.
Tailor Your Application: Make sure to customise your application to fit the role of a Product Genius. Highlight your communication skills and any experience you have in sales or customer service. We love seeing candidates who understand what we’re all about!
Be Yourself: Don’t be afraid to let your personality come through in your application. We value authenticity and want to know who you are beyond your qualifications. Show us why you’d be a great fit for our team!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Arnold Clark
✨Know Your Products Inside Out
As a Customer Service Executive, you'll need to be well-versed in the vehicles you'll be representing. Spend some time researching Mazda, Fiat, Abarth, Jeep, Alfa Romeo, and BYD models. Familiarise yourself with their features, benefits, and any unique selling points. This knowledge will not only impress your interviewers but also prepare you for the role.
✨Showcase Your Communication Skills
Since this role revolves around creating an outstanding customer experience, practice your communication skills before the interview. Think about how you can convey information clearly and positively. You might even want to role-play common customer scenarios with a friend to build your confidence in handling inquiries and providing solutions.
✨Demonstrate Your Team Spirit
Being a great team player is essential for this position. During the interview, share examples of how you've successfully collaborated with others in previous roles. Highlight any experiences where you went the extra mile to support your team or enhance the customer journey, as this aligns perfectly with what they’re looking for.
✨Express Your Eagerness to Learn and Progress
The company values progression, so make sure to express your enthusiasm for learning and growing within the role. Discuss any relevant training or development you've pursued in the past and how you envision your career path leading into car sales. This will show that you're not just looking for a job, but a long-term opportunity to thrive.
