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For Companies At a Glance
- Tasks: Be the friendly face of Arnold Clark, welcoming customers and managing enquiries.
- Company: Join a diverse and inclusive team at Arnold Clark, a leading automotive retailer.
- Benefits: Enjoy 33 days holiday, retail discounts, private healthcare, and training opportunities.
- Other info: Flexible hours with room for growth in a supportive environment.
- Why this job: Make a real impact by delivering outstanding customer service every day.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 24000 - 36000 £ per year.
We’re recruiting for a Receptionist to join our Peugeot branch in Hamilton Road.
We offer
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more…
Hours
Monday – Friday 11am – 5.30pm
About the role
At Arnold Clark, you’ll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.
As a Customer Experience Host, you’ll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner. You’ll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.
Day-to-day duties
- Acting as the first point of contact for our customers, in person and on the phone
- Managing a large volume of customer calls and dealing with enquiries effectively and efficiently
- Making sure the customer areas are kept tidy and presentable and that our customers are well looked after
- Working proactively with all departments within the branch
- Going the extra mile for all our customers
Essential skills
- A fantastic telephone manner
- Excellent interpersonal skills
- A genuine interest in delivering excellent service and going above and beyond for our customers
- The confidence to work independently and also as part of a team
- Highly organised with the ability to multi-task
Nice to have (but not essential)
- Knowledge of Cisco telephony
- An understanding of Microsoft Office and Excel
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
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Customer Experience Host employer: Arnold Clark - Internal Careers
Contact Detail:
Arnold Clark - Internal Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Host
✨Tip Number 1
Make sure you research Arnold Clark and their values before your interview. Knowing about their commitment to customer service and diversity will help you connect with the team and show that you're genuinely interested in being a part of their culture.
✨Tip Number 2
Practice your telephone manner! Since you'll be handling a lot of customer calls, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed multiple tasks in previous roles. This will demonstrate that you can handle the busy environment at Arnold Clark with ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team right from the start.
We think you need these skills to ace Customer Experience Host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and how you can make a difference as a Customer Experience Host.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your relevant skills, like your fantastic telephone manner and interpersonal skills, and give examples of how you've gone above and beyond for customers in the past.
Keep It Professional Yet Friendly: While we love a friendly tone, remember to keep it professional. Use clear language and check for any typos or errors before hitting send. A polished application shows us you care about the details!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can find more info about life at Arnold Clark there!
How to prepare for a job interview at Arnold Clark - Internal Careers
✨Know the Company
Before your interview, take some time to research Arnold Clark. Understand their values, culture, and what they stand for. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Experience Host, your ability to provide excellent service is key. Prepare examples from your past experiences where you went above and beyond for customers. This will demonstrate your commitment to outstanding service and your understanding of the role.
✨Practice Your Telephone Manner
Since you'll be managing a large volume of customer calls, practice your telephone etiquette. Consider doing mock calls with a friend or family member to refine your tone, clarity, and professionalism. A great telephone manner can set you apart from other candidates.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities within Arnold Clark. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.