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- Tasks: Lead a dynamic service team and ensure top-notch customer satisfaction.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on inclusivity.
- Benefits: Enjoy 33 days of annual leave, flexible hours, and generous employee discounts.
- Why this job: Make a real impact by driving success in a fast-paced environment.
- Qualifications: Experience in automotive management and strong leadership skills required.
- Other info: Be part of a diverse team that values collaboration and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an experienced and ambitious Service Manager to join the team at our Wakefield Motorstore.
We offer:
- 33 days’ annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- …and much more
Hours: Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays.
About the role: As a Service Manager for Arnold Clark, you will have full responsibility for delivering consistently excellent customer service and making sure both the retail area and workshop are maintained to the highest standards. You will manage and coach staff, set goals and objectives and make sure you’re compliant with policies and procedures. In addition, you’ll ensure the daily smooth running of your department and drive it to even greater success. This role would suit an experienced Automotive Manager with lots of fantastic ideas and a proactive, positive attitude.
Day-to-day duties:
- Managing a service team of technicians, advisors and support staff, and making sure productivity and efficiency targets are achieved.
- Making sure all the servicing work that takes place in your branch is carried out correctly, competently and on time.
- Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer.
- Ensuring we always remain compliant with company, DVSA, manufacturer and health and safety policies.
- Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives.
Essential skills:
- Previous experience in a similar role.
- Strong communication and influencing skills.
- A passion for delivering great customer service.
- High levels of literacy and numeracy.
- Leadership skills and the ability to motivate your team to achieve success.
- Good organisation and IT skills.
- High levels of accuracy and attention to detail.
- The ability to stay calm under pressure.
- An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times.
- A full clean driving licence held for a minimum of one year.
Nice to have (but not essential): An understanding of modern motor vehicle technology.
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Manager in Wakefield employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to service management. Think about how you would handle specific scenarios, like resolving customer complaints or motivating your team. Confidence is key, so get comfortable talking about your experience!
✨Tip Number 3
Showcase your passion for customer service during interviews. Share examples of how you've gone above and beyond for customers in the past. This will demonstrate that you’re not just looking for a job, but that you genuinely care about delivering excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Arnold Clark team. Let’s get you that Service Manager position!
We think you need these skills to ace Service Manager in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your previous experience in managing teams and delivering excellent customer service, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the automotive industry and your leadership skills. Tell us why you’re the perfect fit for our team at Wakefield Motorstore. Keep it engaging and personal!
Showcase Your Achievements: When filling out your application, don’t just list your duties from previous jobs. Instead, focus on your achievements! Use numbers and examples to demonstrate how you’ve exceeded targets or improved customer satisfaction. We love seeing results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you can explore more about our culture and values while you’re there!
How to prepare for a job interview at Arnold Clark Group
✨Know Your Stuff
Before heading into the interview, make sure you’re well-versed in the role of a Service Manager. Brush up on your knowledge of customer service excellence, team management, and compliance with policies. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the responsibilities but have successfully handled them before.
✨Showcase Your Leadership Skills
As a Service Manager, you’ll be leading a team, so it’s crucial to demonstrate your leadership abilities during the interview. Prepare to share stories about how you’ve motivated teams, set goals, and resolved conflicts. Highlighting your proactive attitude and ability to inspire others will resonate well with the interviewers.
✨Customer Service is Key
Since delivering excellent customer service is at the heart of this role, be ready to discuss how you’ve gone above and beyond for customers in the past. Think of specific instances where you resolved issues quickly and effectively. This will show that you understand the importance of customer satisfaction and can maintain high standards.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to stay calm under pressure. Practice answering questions like, 'How would you handle a dissatisfied customer?' or 'What steps would you take if your team isn’t meeting productivity targets?' This will help you articulate your thought process and decision-making skills clearly.
