At a Glance
- Tasks: Create outstanding customer experiences and assist with vehicle sales at our Vauxhall branch.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on teamwork and growth.
- Benefits: Enjoy 33 days holiday, generous discounts, private healthcare, and career progression opportunities.
- Other info: Diverse and inclusive workplace with a commitment to employee development and community care.
- Why this job: Be a Product Genius and help customers find their perfect vehicle while developing your skills.
- Qualifications: Confident communicator with a full UK driving licence and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Vauxhall branch in Stoke-on-Trent and help customers get excited about our products.
Why choose us?
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential skills
- You’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it’s vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Customer Service Executive in Stoke-on-Trent employer: Arnold Clark Group
At Arnold Clark, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Vauxhall branch in Stoke-on-Trent. With 33 days of holiday, generous retail discounts, and comprehensive healthcare benefits, we prioritise employee well-being and growth. Our commitment to training and career progression ensures that our Customer Service Executives, or Product Geniuses, thrive in a supportive environment where their contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time on our website and social media. Familiarise yourself with our products and values so you can show us you're genuinely excited about joining the Arnold Clark family.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident in showcasing your communication skills and problem-solving abilities during the interview.
✨Tip Number 3
Be ready to share your ideas! We love candidates who can think outside the box. Prepare a few examples of how you've gone the extra mile for customers in the past, and be ready to discuss how you can enhance the customer journey at Arnold Clark.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate your interest and remind us why you’d be a fantastic fit for our team.
We think you need these skills to ace Customer Service Executive in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see how excited you are about creating outstanding experiences for our customers.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the role of a Product Genius. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get to know you better!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Arnold Clark Group
✨Know Your Products
Before the interview, make sure you’ve done your homework on the vehicles and products offered by the company. Being able to discuss specific models and their features will show that you’re genuinely interested and ready to be a Product Genius.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to create exceptional customer experiences will resonate well with the interviewers, as this is a key part of the role.
✨Demonstrate Team Spirit
Since the role involves working closely with a team, be ready to discuss how you collaborate with others. Share stories that illustrate your teamwork skills and how you contribute to a positive work environment.
✨Express Your Eagerness to Learn
The company values progression, so convey your enthusiasm for learning and growing within the role. Talk about your desire to develop your skills and how you plan to take advantage of the training opportunities available.
