Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic service team and ensure top-notch customer satisfaction.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on diversity.
- Benefits: Enjoy 33 days of annual leave, flexible hours, and generous employee discounts.
- Why this job: Make a real impact by driving success in a brand new Derby Motorstore.
- Qualifications: Experience in a similar role and strong leadership skills are essential.
- Other info: Be part of a supportive culture that values collaboration and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an experienced and ambitious Service Manager to join the team at our brand new Derby Motorstore.
We offer:
- 33 days’ annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- …and much more
Hours: Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am - 12pm
About the role: As a Service Manager for Arnold Clark, you will have full responsibility for delivering consistently excellent customer service and making sure both the retail area and workshop are maintained to the highest standards. You will manage and coach staff, set goals and objectives and make sure you’re compliant with policies and procedures. In addition, you’ll ensure the daily smooth running of your department and drive it to even greater success. This role would suit an experienced Automotive Manager with lots of fantastic ideas and a proactive, positive attitude.
Day-to-day duties:
- Managing a service team of technicians, advisors and support staff, and making sure productivity and efficiency targets are achieved
- Making sure all the servicing work that takes place in your branch is carried out correctly, competently and on time
- Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer
- Ensuring we always remain compliant with company, DVSA, manufacturer and health and safety policies
- Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives
Essential skills:
- Previous experience in a similar role
- Strong communication and influencing skills
- A passion for delivering great customer service
- High levels of literacy and numeracy
- Leadership skills and the ability to motivate your team to achieve success
- Good organisation and IT skills
- High levels of accuracy and attention to detail
- The ability to stay calm under pressure
- An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times
- A full clean driving licence held for a minimum of one year
Nice to have (but not essential): An understanding of modern motor vehicle technology.
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Manager employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Arnold Clark and understanding their values. Show us that you’re not just another candidate; demonstrate how your experience aligns with our commitment to excellent customer service and team collaboration.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past where you've successfully managed a team or resolved customer issues. We want to see how you can motivate and inspire others to achieve success in our fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Arnold Clark family.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in service management and any achievements that showcase your ability to deliver excellent customer service.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Service Manager role. Share specific examples of how you've led teams, improved processes, or resolved customer issues in the past.
Showcase Your Leadership Skills: Since this role involves managing a team, emphasise your leadership experience. Talk about how you've motivated staff, set goals, and achieved targets in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Arnold Clark Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by Arnold Clark. Familiarise yourself with their values and how they prioritise customer service, as this will show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team, so be prepared to discuss your leadership style. Think of examples where you've successfully motivated a team or resolved conflicts. This will demonstrate your ability to manage and inspire others.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with an unhappy customer or managing a busy workshop. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future goals for the service department. This shows you're engaged and serious about the position, plus it gives you a chance to assess if it's the right fit for you.
