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- Tasks: Deliver exceptional customer service and manage vehicle repair processes efficiently.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration.
- Benefits: Enjoy 33 days holiday, generous discounts, private healthcare, and training opportunities.
- Why this job: Be the star of customer service and make a real difference in people's experiences.
- Qualifications: Passion for customer service and strong communication skills are essential.
- Other info: Dynamic environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Motorstore in Stafford.
We offer:
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more…
Hours: Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pm
About the role:
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties:
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Liaising with the workshop and bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
Essential skills:
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
- Able to prioritise your workload
- Ability and willingness to work within defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
Nice to have (but not essential):
- Experience of upselling products or services
Our Culture:
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Advisor employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and culture, and think about how you can fit into that. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice your customer service scenarios! Since the role is all about delivering fantastic experiences, think of examples from your past jobs where you’ve gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your communication skills! As a Service Advisor, you’ll need to explain things clearly and concisely. During your interview, make sure to articulate your thoughts well and demonstrate your ability to connect with people.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and professional, which is exactly what they’re looking for!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills: Since this role is all about delivering fantastic customer experiences, let your communication skills shine through in your application. Use clear and concise language, and don’t be afraid to show a bit of your personality!
Be Specific About Your Experience: When detailing your previous roles, focus on specific examples where you’ve gone above and beyond for customers. We love hearing about how you’ve resolved issues or created positive outcomes in challenging situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arnold Clark Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Advisor role. Familiarise yourself with the day-to-day duties and essential skills listed in the job description. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about delivering fantastic customer experiences, be ready to share specific examples from your past jobs where you went above and beyond for a customer. Highlight your ability to handle difficult situations with empathy and understanding.
✨Brush Up on Technical Knowledge
While you don’t need to be a mechanic, having a basic understanding of vehicle repairs and services can set you apart. Research common issues customers face and be prepared to discuss how you would communicate these effectively to customers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the Service Advisor role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
