At a Glance
- Tasks: Deliver exceptional service to customers and manage vehicle repair processes efficiently.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration.
- Benefits: Enjoy 33 days holiday, private healthcare, retail discounts, and training opportunities.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Be the star of customer service and make a real difference in people's experiences.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting for a new Service Advisor to help us at our OMODA/JAECOO/Geely branch in Huddersfield.
We offer
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more...
Hours
Full time: Monday - Friday 8am-5.30pm and alternate Saturdays 8am-12pm
About the role
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.
We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.
This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Liaising with the workshop and bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
Essential skills
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
- Able to prioritise your workload
- Ability and willingness to work within defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
Nice to have (but not essential)
- Experience of upselling products or services
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Advisor in Huddersfield employer: Arnold Clark Group
At Arnold Clark, we pride ourselves on being an exceptional employer, offering a supportive work culture that values diversity and collaboration. Our Service Advisors in Huddersfield benefit from generous holiday allowances, private healthcare, and ample opportunities for training and progression, ensuring a fulfilling career path. With a commitment to employee well-being and a focus on creating positive customer experiences, we provide a rewarding environment for those passionate about delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Huddersfield
✨Tip Number 1
Get to know the company! Before your interview, check out Arnold Clark's website and social media. Understanding their culture and values will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering a fantastic experience, think of examples from your past jobs where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished for your interview. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor in Huddersfield
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your ability to create positive outcomes.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate articulate communication, so make sure your points come across effectively without any fluff.
Tailor Your Application:Take a moment to customise your application for the Service Advisor role. Mention how your skills align with our needs, especially around handling customer requirements and managing multiple tasks in a busy environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arnold Clark Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or exceeded customer expectations in the past. This role is all about delivering a fantastic experience, so showing that you understand what that means is key.
✨Familiarise Yourself with the Company
Do a bit of homework on the Fiat/OMODA/JAECOO branch and Arnold Clark as a whole. Understanding their values and culture will help you align your answers with what they’re looking for. Plus, it shows genuine interest, which always goes down well!
✨Practice Your Communication Skills
Since this role requires strong communication, practice explaining complex information clearly and concisely. You might even want to role-play with a friend, simulating customer interactions. The more comfortable you are, the better you'll perform during the interview.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about training opportunities, team dynamics, or how success is measured in the role. It shows you're engaged and thinking about how you can contribute to the team.
