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- Tasks: Assist customers with bookings and provide top-notch service in a dynamic rental environment.
- Company: Join Arnold Clark, a leader in car and van rentals, known for its inclusive culture.
- Benefits: Enjoy 33 days of annual leave, flexible hours, discounts, and private healthcare.
- Why this job: Be part of a team that values your input and offers real opportunities for growth.
- Qualifications: Strong communication skills, attention to detail, and a passion for customer service.
- Other info: Work in a supportive environment that celebrates diversity and encourages ambition.
The predicted salary is between 30000 - 42000 £ per year.
We’re recruiting for an enthusiastic Customer Advisor to work at our Car & Van Rental Business Centre at Kilbirnie Street, Glasgow.
We offer:
- 33 days’ annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- Opportunities for training and progression
- …and much more
Hours: 9 month maternity cover. Full time: 42.5 hours per week, Monday - Friday with occasional weekends.
About the role: Arnold Clark Customer Advisors are key members of staff who uphold our company ethos to deliver customer service of the highest level. This responsible role in our rental business centre involves a high level of organisation – and a genuine interest in delivering a great customer experience. You will be dynamic, enthusiastic and able to show great attention to detail, while always being a friendly point of contact for customers.
Day-to-day duties:
- Dealing with requests from customers and other departments within Arnold Clark via email and over the phone.
- Placing and amending bookings.
- Carrying out follow-up calls and emails for existing bookings.
- Taking payments and processing banking.
- Using different booking platforms.
- Updating our systems on a regular basis.
Essential skills:
- A high level of accuracy and ability to multi-task.
- Excellent interpersonal skills, in person and over the phone.
- The ability to work well under pressure.
- A proactive and flexible attitude.
- The ability to work well as part of a team.
- Good computer literacy and accurate keyboard skills.
- Highly motivated and committed to delivering outstanding customer service.
- Ability to meet deadlines and hit departmental targets.
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Customer Advisor in Scotland employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Scotland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and culture, and think about how you can align your skills and experiences with what they’re looking for in a Customer Advisor.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and think of examples from your past experiences that showcase your skills. We want you to shine, so rehearse your answers until you feel confident!
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for delivering great customer service come through. Smile, be friendly, and don’t hesitate to share why you’re excited about the opportunity to work at Arnold Clark.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Advisor in Scotland
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you're genuinely excited about the role and ready to bring your A-game to our team!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Customer Advisor.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us see your attention to detail right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arnold Clark Group
✨Know the Company Inside Out
Before your interview, take some time to research Arnold Clark. Understand their values, culture, and what makes them stand out in the car rental industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Advisor, your ability to deliver outstanding service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing a great customer experience, which is key for this role.
✨Practice Multi-tasking Scenarios
Given the fast-paced nature of the job, practice handling multiple tasks at once. You might be asked how you would manage several customer requests simultaneously. Think of specific strategies you’ve used in the past to stay organised and efficient under pressure.
✨Be Ready for Role-Play
Interviews for customer-facing roles often include role-play scenarios. Be prepared to engage in a mock customer interaction. This is your chance to showcase your interpersonal skills and how you handle real-life situations, so approach it with enthusiasm and confidence!