Rental Customer Advisor

We\’re looking for an organised and enthusiastic Rental Customer Advisor for our Edinburgh Airport Car & Van Rental branch.

We offer:33 days\’ annual leaveFlexible leaveGenerous employee discountsPrivate healthcareWorkplace pensionExtensive trainingEnhanced maternity and paternity leave…and much more

HoursFull time: 45 hours per week, 5 days out of 7 and alternate weekends

About the roleAs part of a busy Arnold Clark Car & Van Rental team, you\’ll work with management and other staff members to deliver the excellent service levels our customers expect from us.

The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.

Day-to-day dutiesDelivering a consistently excellent level of customer care, both face to face and on the telephoneUsing your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficientlyHandling customer complaints and queriesMonitoring and controlling expenditureRunning daily reports and ensuring they\’re acted onHelping to promote the branch and a positive customer experienceOccasionally covering at other branches when needed

Essential skillsStrong administrative skillsDemonstrable ability to work effectively as part of a teamGood communication skillsThe flexibility to work shifts on a rota basis seven days per week and also cover other branchesA full UK driving licence

Nice to have (but not essential)Previous experience of working in the rental industry

Our CultureArnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

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