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For Companies At a Glance
- Tasks: Assist customers with rentals, handle queries, and ensure excellent service.
- Company: Join Arnold Clark, a leading car and van rental company known for its commitment to diversity.
- Benefits: Enjoy 33 days of annual leave, flexible hours, discounts, and private healthcare.
- Why this job: Be part of a supportive team that values your input and promotes career growth.
- Qualifications: Strong admin skills, good communication, and a full UK driving licence required.
- Other info: Opportunity to work in a dynamic environment with extensive training provided.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for an organised and enthusiastic Rental Customer Advisor for our Edinburgh Airport Car & Van Rental branch.
We offer:
- 33 days’ annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- Extensive training
- Enhanced maternity and paternity leave
- …and much more
Hours
Full time: 45 hours per week, 5 days out of 7 and alternate weekends
About the role
As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent service levels our customers expect from us.
The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.
Day-to-day duties
- Delivering a consistently excellent level of customer care, both face to face and on the telephone
- Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
- Handling customer complaints and queries
- Monitoring and controlling expenditure
- Running daily reports and ensuring they’re acted on
- Helping to promote the branch and a positive customer experience
- Occasionally covering at other branches when needed
Essential skills
- Strong administrative skills
- Demonstrable ability to work effectively as part of a team
- Good communication skills
- The flexibility to work shifts on a rota basis seven days per week and also cover other branches
- A full UK driving licence
Nice to have (but not essential)
- Previous experience of working in the rental industry
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
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Rental Customer Advisor employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Customer Advisor
✨Tip Number 1
Familiarise yourself with the car and van rental industry. Understanding the key players, trends, and customer expectations can give you an edge in interviews and discussions.
✨Tip Number 2
Practice your communication skills. Since the role involves a lot of customer interaction, being able to articulate your thoughts clearly and confidently will help you stand out during the interview process.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've effectively managed tasks or projects in the past. This will demonstrate your ability to handle the varied responsibilities of the role.
✨Tip Number 4
Be ready to discuss how you would handle customer complaints. Think of specific scenarios where you turned a negative experience into a positive one, as this reflects your commitment to excellent customer service.
We think you need these skills to ace Rental Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong administrative skills and any relevant experience in customer service. Use specific examples that demonstrate your ability to work effectively as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your flexibility and commitment to providing excellent customer service, as these are key traits for the Rental Customer Advisor position.
Highlight Relevant Skills: In your application, emphasise your communication skills and ability to handle customer complaints. These are essential for the role, so provide examples of how you've successfully managed similar situations in the past.
Research the Company Culture: Familiarise yourself with Arnold Clark's commitment to diversity and inclusion. Reflect this understanding in your application by expressing how you align with their values and how you can contribute to a positive workplace environment.
How to prepare for a job interview at Arnold Clark Group
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role and the company during the interview. Highlight why you want to work as a Rental Customer Advisor and how you align with Arnold Clark's values of customer service and teamwork.
✨Demonstrate Your Communication Skills
Since the role requires excellent communication skills, prepare examples of how you've effectively communicated with customers in the past. Be ready to discuss how you handle complaints and queries, showcasing your problem-solving abilities.
✨Highlight Your Organisational Skills
As an organised individual, share specific instances where your organisational skills have led to successful outcomes. Discuss how you manage multiple tasks efficiently, especially in a busy environment like a car rental branch.
✨Be Flexible and Adaptable
The job requires flexibility in working hours and covering other branches. Be prepared to discuss your availability and willingness to adapt to different situations. This will show that you're committed to supporting the team and providing excellent customer service.
