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- Tasks: Be the friendly face of our Kia branch, greeting customers and managing calls.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on customer experience.
- Benefits: Enjoy 33 days holiday, retail discounts, private healthcare, and training opportunities.
- Why this job: Make a difference with your smile while working in a supportive and inclusive environment.
- Qualifications: Great phone skills, a passion for service, and the ability to multitask are essential.
- Other info: Part-time hours: Thursday to Saturday, with potential for growth within the company.
The predicted salary is between 20000 - 28000 £ per year.
Overview
We’re recruiting for a Receptionist to join our Kia branch in Ayr.
Benefits
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more…
Hours
Part time: Thursday, Friday and Saturday 8.30am – 5.30pm
About the role
At Arnold Clark, you’ll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.
As a Customer Experience Host, you’ll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner. You’ll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.
Day-to-day duties
- Acting as the first point of contact for our customers, in person and on the phone
- Managing a large volume of customer calls and dealing with enquiries effectively and efficiently
- Making sure the customer areas are kept tidy and presentable and that our customers are well looked after
- Working proactively with all departments within the branch
- Going the extra mile for all our customers
Essential skills
- A fantastic telephone manner
- Excellent interpersonal skills
- A genuine interest in delivering excellent service and going above and beyond for our customers
- The confidence to work independently and also as part of a team
- Highly organised with the ability to multi-task
Nice to have (but not essential)
- Knowledge of Cisco telephony
- An understanding of Microsoft Office and Excel
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
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Receptionist employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the company culture at Arnold Clark. Understanding their commitment to diversity and excellent customer service will help you align your approach during any interviews or interactions.
✨Tip Number 2
Practice your telephone manner and interpersonal skills. Since you'll be the first point of contact for customers, demonstrating a warm and professional tone over the phone can set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. This will highlight your ability to handle the busy environment of a reception role.
✨Tip Number 4
If you have experience with Microsoft Office or Cisco telephony, be sure to mention it during your discussions. Even if it's not essential, showing familiarity with these tools can give you an edge.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Receptionist. Emphasise your customer service experience, organisational skills, and any previous roles where you managed calls or enquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work at Arnold Clark and how your skills can contribute to their customer experience goals.
Highlight Interpersonal Skills: In your application, focus on your interpersonal skills and ability to work both independently and as part of a team. Provide examples of how you've successfully interacted with customers in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Receptionist role.
How to prepare for a job interview at Arnold Clark Group
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for customers. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle enquiries and resolve issues effectively.
✨Demonstrate Your Organisational Skills
The role requires managing multiple tasks simultaneously. During the interview, discuss your experience with multitasking and staying organised, especially in busy environments. Mention any tools or methods you use to keep track of your responsibilities.
✨Prepare for Common Interview Questions
Anticipate questions related to your telephone manner and interpersonal skills. Practice responses that reflect your genuine interest in helping customers and your ability to work both independently and as part of a team.
✨Research the Company Culture
Understanding Arnold Clark's commitment to diversity and inclusion can give you an edge. Be ready to discuss how your values align with theirs and how you can contribute to a positive workplace culture.