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For Companies At a Glance
- Tasks: Be the friendly face of our branch, greeting customers and managing calls.
- Company: Join Arnold Clark, a leader in the automotive industry known for exceptional service.
- Benefits: Enjoy 33 days holiday, private healthcare, retail discounts, and training opportunities.
- Why this job: Make a difference with your customer service skills in a supportive, inclusive environment.
- Qualifications: Great phone skills, a passion for service, and the ability to multitask are essential.
- Other info: Work weekends with flexible hours and be part of a diverse team.
The predicted salary is between 24000 - 36000 £ per year.
We’re recruiting for a Receptionist to join our Volvo/GWM ORA/Used Cars branch in Stirling.
We offer:
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more…
Hours:
Saturday 8.30am – 5pm and Sunday 11am – 5pm
Aboutthe role
At Arnold Clark, you’ll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.
As a Customer Experience Host, you’ll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner. You’ll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.
Day-to-day duties
- Acting as the first point of contact for our customers, in person and on the phone
- Managing a large volume of customer calls and dealing with enquiries effectively and efficiently
- Making sure the customer areas are kept tidy and presentable and that our customers are well looked after
- Working proactively with all departments within the branch
- Going the extra mile for all our customers
Essential skills
- A fantastic telephone manner
- Excellent interpersonal skills
- A genuine interest in delivering excellent service and going above and beyond for our customers
- The confidence to work independently and also as part of a team
- Highly organised with the ability to multi-task
Nice to have (but not essential)
- Knowledge of Cisco telephony
- An understanding of Microsoft Office and Excel
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more aboutLife at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
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Receptionist employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the company culture at Arnold Clark. Understanding their commitment to diversity and customer service will help you align your approach during any interviews or interactions.
✨Tip Number 2
Practice your telephone manner and interpersonal skills. Since you'll be the first point of contact for customers, demonstrating a warm and professional tone can set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. This will highlight your ability to thrive in a busy environment.
✨Tip Number 4
Research common customer service scenarios and think about how you would handle them. Being able to discuss these during your interview will demonstrate your proactive approach to customer care.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Receptionist. Emphasise your customer service experience, organisational skills, and any relevant administrative duties you've performed.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Arnold Clark and how your skills can contribute to their customer experience goals.
Highlight Key Skills: In your application, focus on essential skills mentioned in the job description, such as excellent telephone manner, interpersonal skills, and the ability to multi-task. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Receptionist role.
How to prepare for a job interview at Arnold Clark Group
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for customers. Be prepared to discuss your previous customer service experiences and how you handled various situations. Highlight any instances where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Organisational Skills
The role requires excellent organisational abilities. During the interview, mention specific examples of how you've managed multiple tasks or prioritised responsibilities in a busy environment. This will show that you can handle the demands of the job effectively.
✨Prepare for Common Interview Questions
Anticipate questions related to your telephone manner and interpersonal skills. Practice responses to questions like 'How would you handle an unhappy customer?' or 'Can you give an example of how you worked as part of a team?' This preparation will help you feel more confident during the interview.
✨Research the Company Culture
Understanding Arnold Clark's commitment to diversity and inclusion is crucial. Familiarise yourself with their values and be ready to discuss how you align with their culture. This shows that you're not just interested in the job, but also in being a part of their community.