At a Glance
- Tasks: Deliver exceptional service to customers and manage vehicle repair processes efficiently.
- Company: Join a leading Renault/Dacia branch in Preston with a focus on customer satisfaction.
- Benefits: Enjoy 33 days holiday, private healthcare, retail discounts, and training opportunities.
- Other info: Full-time role with opportunities for growth in a dynamic environment.
- Why this job: Be the star of customer service and make a real difference in people's experiences.
- Qualifications: Passion for customer service, strong communication skills, and computer literacy required.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Renault/Dacia branch in Preston.
Benefits:
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours:
Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pm
About the role:
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties:
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Liaising with the workshop and bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
Essential skills:
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
- Able to prioritise your workload
- Ability and willingness to work within defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
Nice to have (but not essential):
- Experience of upselling products or services
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Advisor in Preston employer: Arnold Clark Group
At our Renault/Dacia branch in Preston, we pride ourselves on being an exceptional employer that values our employees' well-being and professional growth. With a generous holiday allowance, private healthcare, and opportunities for training and progression, we foster a supportive work culture where every team member can thrive. Join us to be part of a dynamic environment that prioritises customer satisfaction and employee development, making each day rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Preston
✨Tip Number 1
Get to know the company! Research Renault/Dacia and their values. When you walk in for your interview, you’ll impress them with your knowledge and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to articulate clearly and warmly. Role-play common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your customer service experience! Be ready to share specific examples of how you've gone above and beyond for customers in the past. This will highlight your passion for great service and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and familiar with our processes, which is a big plus for the role!
We think you need these skills to ace Service Advisor in Preston
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your warm communication style and problem-solving abilities.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. This shows us you’re genuinely interested in the role and understand what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points stand out – we want to see your strengths without wading through fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Arnold Clark Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor inside out. Familiarise yourself with Renault/Dacia vehicles and their services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering fantastic customer experiences, be ready to share specific examples from your past jobs. Think of times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your passion for great service.
✨Practice Your Communication
As a Service Advisor, you'll need to explain complex information clearly. Practice articulating your thoughts on common vehicle issues or service processes. You could even role-play with a friend to get comfortable with explaining things in a simple, friendly manner.
✨Be Ready to Multi-task
The ability to juggle multiple tasks is key in this busy environment. Prepare to discuss how you've managed competing priorities in previous roles. Maybe you handled customer queries while coordinating with the workshop – share those stories to highlight your organisational skills!
