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- Tasks: Create outstanding customer experiences and assist with car collections and sales.
- Company: Join Arnold Clark, a diverse and inclusive workplace passionate about people.
- Benefits: Enjoy competitive salary, generous leave, flexible hours, and employee discounts.
- Why this job: Be part of a fast-paced environment where you can grow your career and earnings.
- Qualifications: Energetic, enthusiastic, with great people skills and a full UK driving licence.
- Other info: Receive training and coaching while making a real impact on customer satisfaction.
The predicted salary is between 19500 - 29500 £ per year.
We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our Preston Click & Collect branch and help customers get excited about our products.
We offer:
- £24,500 + performance-related bonus of up to £7,800 per annum
- 33 days’ annual leave
- Flexible working hours
- Generous employee discounts
- Private health care and sick pay cover
- Maternity and paternity packages
Hours: You’ll work a five-day week on a set rota that includes weekends (39.5 hours per week).
About the role: Passionate about cars? Great. Passionate about customer service? Even better. As an Arnold Clark Click & Collect Product Genius, you’ll play a key part in the Click & Collect process, introducing customers to the car they’ve chosen online for the very first time. You’ll also help the customer through the process of selling their car to Arnold Clark. You’ll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car. This role will be a great fit for a customer service superstar who thrives in a fast-paced environment, and you’ll be rewarded with plenty of opportunities to increase your earnings and develop your career.
Essential Skills:
- Full of energy and enthusiasm, with great people skills
- Good attention to detail when handling documentation
- A confident communicator who understands that a positive attitude gets great results
- Willing to learn and work with our branch network to ensure our customers have a great experience
- The ability to go the extra mile!
- A full UK driving licence
- Happy working on your own initiative, to problem solve and maximise handovers and purchases
- Ability to take ownership of situations all the way through to resolution
Day-to-day duties:
- Completing the handover and purchase of cars for our Click & Collect service
- Preparing handovers for the day ahead
- Arranging all documentation prior to handover to make sure the process goes smoothly for customers
- Encouraging customers to share their experiences on social media
- Helping the customer familiarise themselves with their new vehicle
- Helping customers sell their car through our Sell Your Car service
- Learning about different vehicles and manufacturers
- Providing relevant information and being there for our customers when assistance is required
You’ll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player and show us you’ve got the drive to make this a career, not just a job.
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Customer Service Executive in Preston employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Preston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values, products, and what makes them tick. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Customer Service Executive, you'll need to shine in front of customers. Role-play common scenarios with friends or family to boost your confidence and refine your communication skills. Remember, a positive attitude goes a long way!
✨Tip Number 3
Show off your enthusiasm for cars! If you're passionate about vehicles, let that passion show during your interview. Share your knowledge and experiences related to cars, as this will resonate well with the hiring team and demonstrate your fit for the role.
✨Tip Number 4
Apply through our website! We want to see your application come through our official channels. It not only streamlines the process but also shows us that you're serious about joining the Arnold Clark family. Plus, it’s super easy to do!
We think you need these skills to ace Customer Service Executive in Preston
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for cars and customer service shine through. We want to see that you’re genuinely excited about the role and ready to create amazing experiences for our customers.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arnold Clark Group
✨Know Your Stuff
Before the interview, make sure you research Arnold Clark and their Click & Collect service. Familiarise yourself with their products and services, especially the cars they offer. This will show your passion for cars and customer service, which is exactly what they're looking for.
✨Show Off Your People Skills
During the interview, be ready to demonstrate your excellent communication skills. Share examples of how you've gone the extra mile for customers in the past. Remember, they want someone who can create an outstanding customer experience, so let your enthusiasm shine through!
✨Be Detail-Oriented
Since attention to detail is crucial in this role, prepare to discuss how you've handled documentation or processes in previous jobs. Bring up specific instances where your attention to detail made a difference, as this will highlight your suitability for the position.
✨Embrace the Challenge
Show that you're willing to learn and adapt in a fast-paced environment. Be prepared to talk about times when you've taken ownership of a situation and resolved issues effectively. This will demonstrate your problem-solving skills and commitment to providing a memorable experience for customers.
