At a Glance
- Tasks: Create amazing customer experiences and help customers find their perfect vehicle.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration.
- Benefits: 33 days holiday, generous discounts, private healthcare, and career progression opportunities.
- Other info: Dynamic team environment with clear paths to advance into car sales.
- Why this job: Be a Product Genius and make a real impact in the automotive world.
- Qualifications: Confident communicator with a full UK driving licence and a passion for learning.
The predicted salary is between 24000 - 30000 £ per year.
We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Motorstore in Preston and help customers get excited about our products.
Why choose us?
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.
This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential skills
- You’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it’s vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Auto Product Genius - Customer Experience & Showroom Specialist in Preston employer: Arnold Clark Group
At Arnold Clark, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and collaboration. Our employees enjoy generous benefits such as 33 days of holiday, private healthcare, and opportunities for training and career progression, all within our dynamic Motorstore in Preston. Join us as a Product Genius and be part of a team that is passionate about delivering outstanding customer experiences while nurturing your professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Auto Product Genius - Customer Experience & Showroom Specialist in Preston
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time on Arnold Clark's website. Familiarise yourself with their products and values so you can show off your enthusiasm and knowledge during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently, especially when discussing how you can enhance the customer experience.
✨Tip Number 3
Show your personality! Don’t just stick to the script; let your passion for customer service shine through. Share personal stories that highlight your skills and how you’ve gone the extra mile for customers in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Auto Product Genius - Customer Experience & Showroom Specialist in Preston
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service and cars shine through! We want to see that you’re genuinely excited about creating an outstanding experience for our customers.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Product Genius. We love seeing candidates who take the time to connect their background with what we do at Arnold Clark.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arnold Clark Group
✨Know Your Products Inside Out
As a Product Genius, you'll need to be well-versed in the vehicles and features you’ll be discussing. Spend time researching the latest models, their specifications, and any unique selling points. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight situations where your communication skills made a difference. This will demonstrate that you understand the importance of creating an outstanding customer experience, which is key for this role.
✨Emphasise Teamwork and Initiative
The role requires both independent work and collaboration with your team. Be ready to discuss how you've successfully worked in teams before and how you can contribute positively to a group dynamic. Also, share instances where you've taken the initiative to solve problems or improve processes.
✨Express Your Desire for Growth
Since Arnold Clark values progression, make sure to convey your eagerness to learn and grow within the company. Discuss your career aspirations and how you see yourself moving into car sales. This shows that you're not just looking for a job, but a long-term career path.
