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- Tasks: Assist customers by identifying and ordering vehicle parts while managing stock efficiently.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration and unique perspectives.
- Benefits: Earn £41,000 OTE, enjoy 33 days holiday, private healthcare, and generous retail discounts.
- Other info: Full-time hours with a friendly team atmosphere and a commitment to employee well-being.
- Why this job: Kickstart your career with comprehensive training and opportunities for growth in a supportive environment.
- Qualifications: Customer service skills and a willingness to learn; no prior parts experience needed.
The predicted salary is between 24600 - 28700 £ per year.
We’re looking for a Parts Advisor to work at our Hyundai/Geely/Vanstore branch in Carlisle. You don’t need to have previous parts experience to apply, as we’ll provide comprehensive training.
We offer our Parts Advisors:
- £41,000 OTE made up of a competitive hourly rate plus bonuses
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more…
Hours: Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm
About the role: Do you have customer service skills and experience working with stock? Our Parts Advisors are responsible for keeping our workshops well-stocked with the right parts to maintain our vehicles whilst also updating customers in relation to their vehicle journey through every stage of the process. If you’ve worked in a retail environment before and have experience managing stock, you’ll already have some of the traits of a successful Parts Advisor. You’ll need to be comfortable using computers, but don’t worry – we’ll provide all the training you’ll need to use our systems.
Day-to-day duties:
- Identifying parts required for a vehicle
- Ordering parts from internal and external sources
- Picking and packing parts
- Communicating with the workshop
- Providing a quick and accurate service to our customers
- Invoicing
- Reviewing digital communications for customers
- Stock management
Essential skills:
- Keen to learn, with a can-do attitude
- The ability to work independently, but also as part of a team working towards the same goals
- A great communicator – friendly, clear and concise
- Enjoy working with your customers
- Happy using computers, although we’ll provide training on all the systems you’ll need
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Parts Customer Advisor employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and culture, and think about how your skills align with what they’re looking for in a Parts Customer Advisor.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you’ll need to be friendly and clear when talking to customers. Try role-playing with a friend or family member to get comfortable with explaining parts and services.
✨Tip Number 3
Show off your can-do attitude! During interviews, share examples of times you’ve tackled challenges or learned new things quickly. This will demonstrate that you’re eager to grow and adapt, which is exactly what they want.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Arnold Clark.
We think you need these skills to ace Parts Customer Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any customer service experience you have in your application. We want to see how you can connect with customers and provide them with a great experience, even if it’s from a different industry!
Be Honest About Your Experience: Don’t worry if you don’t have parts experience! We’re all about training here at StudySmarter, so just be upfront about what you do know and your willingness to learn. It’s all about that can-do attitude!
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Use similar language and keywords to show us you understand what we’re looking for in a Parts Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Arnold Clark Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Parts Customer Advisor does. Familiarise yourself with the key responsibilities like stock management and customer communication. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with customers, be ready to share examples of your previous customer service experiences. Highlight how you’ve handled difficult situations or provided excellent service in the past. This will demonstrate your ability to connect with customers effectively.
✨Emphasise Your Willingness to Learn
The job description mentions that no prior parts experience is necessary, so use this to your advantage! Talk about your eagerness to learn and adapt. Mention any relevant skills you have, like working in retail or managing stock, and express your excitement about the training opportunities available.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare some thoughtful questions to ask your interviewers. Inquire about the team culture, training processes, or growth opportunities within the company. This shows that you’re not only interested in the job but also in how you can fit into their team.