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For Companies At a Glance
- Tasks: Support our workshops by managing parts and providing excellent customer service.
- Company: Join Arnold Clark, a diverse and inclusive workplace with a passion for people.
- Benefits: Earn £41,000 OTE, enjoy 33 days holiday, and access private healthcare.
- Why this job: Kickstart your career with comprehensive training and growth opportunities.
- Qualifications: Customer service skills and a willingness to learn are essential.
- Other info: Dynamic team environment with a focus on collaboration and ambition.
The predicted salary is between 30000 - 46000 £ per year.
Overview
We’re looking for a Parts Advisor to work at our BMW/MINI branch in Dumfries. You don’t need to have previous parts experience to apply, as we’ll provide comprehensive training.
We offer our Parts Advisors:
- £41,000 OTE made up of a competitive hourly rate plus bonuses
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more…
Hours
Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pm
About the role
Do you have customer service skills and experience working with stock?
Our Parts Advisors are responsible for keeping our workshops well-stocked with the right parts to maintain our vehicles whilst also updating customers in relation to their vehicle journey through every stage of the process.
If you’ve worked in a retail environment before and have experience managing stock, you’ll already have some of the traits of a successful Parts Advisor. You’ll need to be comfortable using computers, but don’t worry – we’ll provide all the training you’ll need to use our systems.
Day-to-day duties
- Identifying parts required for a vehicle
- Ordering parts from internal and external sources
- Picking and packing parts
- Communicating with the workshop
- Providing a quick and accurate service to our customers
- Invoicing
- Reviewing digital communications for customers
- Stock management
Essential skills
- Keen to learn, with a can-do attitude
- The ability to work independently, but also as part of a team working towards the same goals
- A great communicator – friendly, clear and concise
- Enjoy working with your customers
- Happy using computers, although we’ll provide training on all the systems you’ll need
Our culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
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Parts Advisor employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Get to know the company! Before your interview, check out Arnold Clark's website and social media. Understanding their culture and values will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills. As a Parts Advisor, you'll need to be clear and friendly when talking to customers and colleagues. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your can-do attitude! During interviews, share examples of how you've tackled challenges in previous roles. Employers love candidates who are eager to learn and take initiative.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your interest in the position.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service and teamwork shine through. We love seeing candidates who are excited about the role and eager to learn, so don’t hold back!
Tailor Your CV: Make sure your CV highlights any relevant experience, even if it’s not directly in parts advising. Focus on your customer service skills and any stock management experience you have. We want to see how you can fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Parts Advisor role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arnold Clark Group
✨Know Your Parts
Even if you don’t have previous parts experience, it’s a good idea to familiarise yourself with basic automotive parts and their functions. This will show your enthusiasm for the role and help you answer questions more confidently.
✨Show Off Your Customer Service Skills
Since the role involves communicating with customers, be prepared to share examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer.
✨Demonstrate Your Team Spirit
The job requires working as part of a team, so be ready to discuss how you collaborate with others. Share experiences where you contributed to a team goal or supported colleagues, highlighting your ability to work well with others.
✨Ask Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or the team you'll be working with. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
