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- Tasks: Assist customers by managing parts and keeping workshops stocked.
- Company: Join Arnold Clark, a diverse and inclusive workplace focused on employee growth.
- Benefits: Enjoy £41,000 OTE, 33 days holiday, private healthcare, and generous discounts.
- Why this job: Gain valuable skills with comprehensive training in a supportive environment.
- Qualifications: No prior experience needed; just a can-do attitude and customer service skills.
- Other info: Full-time hours with opportunities for progression and a vibrant team culture.
The predicted salary is between 30000 - 46000 £ per year.
We’re looking for a Parts Advisor to work at our Mercedes-Benz branch in Dundee. You don’t need to have previous parts experience to apply, as we’ll provide comprehensive training.
We offer our Parts Advisors:
- £41,000 OTE made up of a competitive hourly rate plus bonuses
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more…
Hours
Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pm
About the role
Do you have customer service skills and experience working with stock?
Our Parts Advisors are responsible for keeping our workshops well-stocked with the right parts to maintain our vehicles whilst also updating customers in relation to their vehicle journey through every stage of the process.
If you’ve worked in a retail environment before and have experience managing stock, you’ll already have some of the traits of a successful Parts Advisor. You’ll need to be comfortable using computers, but don’t worry – we’ll provide all the training you’ll need to use our systems.
Day-to-day duties
- Identifying parts required for a vehicle
- Ordering parts from internal and external sources
- Picking and packing parts
- Communicating with the workshop
- Providing a quick and accurate service to our customers
- Invoicing
- Reviewing digital communications for customers
- Stock management
Essential skills
- Keen to learn, with a can-do attitude
- The ability to work independently, but also as part of a team working towards the same goals
- A great communicator – friendly, clear and concise
- Enjoy working with your customers
- Happy using computers, although we’ll provide training on all the systems you’ll need
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more aboutLife at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
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Parts Advisor employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the Mercedes-Benz brand and its parts. Understanding the products will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves communicating with customers, practice clear and friendly communication to demonstrate your ability to provide excellent service.
✨Tip Number 3
Highlight any experience you have with stock management or retail environments. Even if it's not directly related, showcasing your organisational skills can set you apart from other candidates.
✨Tip Number 4
Prepare questions about the training and progression opportunities available. This shows your eagerness to learn and grow within the company, which aligns with their commitment to employee development.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Parts Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Even if you don't have direct parts experience, emphasise any customer service or stock management experience you have. Use specific examples to demonstrate your skills and how they relate to the role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Arnold Clark and how you can contribute to their team.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Arnold Clark Group
✨Show Your Customer Service Skills
As a Parts Advisor, you'll be interacting with customers regularly. Highlight your previous customer service experience and how you effectively communicate with clients. Be ready to share examples of how you've resolved issues or provided excellent service in the past.
✨Demonstrate Your Willingness to Learn
Since no prior parts experience is required, emphasise your eagerness to learn and adapt. Discuss any relevant training or skills you've acquired in previous roles, and express your enthusiasm for the comprehensive training offered by the company.
✨Familiarise Yourself with Stock Management
Understanding stock management is crucial for this role. Brush up on basic inventory management concepts and be prepared to discuss any experience you have in managing stock, even if it was in a retail environment. This will show that you can handle the responsibilities of the position.
✨Be Ready to Discuss Teamwork
The role requires both independent work and collaboration with a team. Prepare examples of how you've successfully worked as part of a team in the past, and how you contribute to achieving common goals. This will demonstrate that you can thrive in their collaborative culture.