At a Glance
- Tasks: Create outstanding customer experiences and support the sales team in our Fiat/Abarth branch.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration and unique perspectives.
- Benefits: Enjoy 33 days holiday, generous discounts, private healthcare, and clear career progression.
- Other info: Great training opportunities and a supportive team environment await you!
- Why this job: Become a Product Genius and make a real impact on customers' journeys to find their perfect vehicle.
- Qualifications: Confident communicator with a positive attitude and a full UK driving licence.
The predicted salary is between 30000 - 42000 £ per year.
We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Fiat / Abarth branch in Paisley and help customers get excited about our products.
Why choose us?
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential skills
- You’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it’s vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Customer Service Executive in Paisley employer: Arnold Clark Group
At Arnold Clark, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and collaboration. Our Customer Service Executives enjoy generous benefits including 33 days of holiday, private healthcare, and opportunities for career progression within the automotive industry. Located in Paisley, our team is supported by management and provided with extensive training to ensure they thrive as Product Geniuses, making a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Paisley
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time on our website and social media. Familiarise yourself with our products and values so you can show us you're genuinely excited about joining the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident in showcasing your communication skills and problem-solving abilities during the interview.
✨Tip Number 3
Be ready to share your ideas! We love candidates who can think outside the box. Prepare a few suggestions on how you would enhance the customer experience at our branch – it shows initiative and that you’re a great fit for our culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Customer Service Executive in Paisley
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see how excited you are about creating outstanding experiences for our customers.
Tailor Your CV:Make sure your CV is tailored to the role of Customer Service Executive. Highlight any relevant experience and skills that show you're a great fit for our team at Arnold Clark.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your points are easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Arnold Clark Group
✨Know Your Products
Before the interview, make sure you’ve done your homework on Fiat and Abarth vehicles. Familiarise yourself with their features, benefits, and any recent news about the brand. This will show your enthusiasm and readiness to engage with customers.
✨Showcase Your Communication Skills
As a Customer Service Executive, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling questions and concerns.
✨Emphasise Teamwork
Highlight your ability to work well in a team during the interview. Share examples of how you’ve collaborated with others in previous roles to achieve a common goal. This aligns perfectly with the company’s focus on cohesive teamwork.
✨Express Your Desire for Growth
Make it clear that you’re eager to progress within the company. Discuss your career aspirations and how you see yourself moving into car sales. This shows that you’re not just looking for a job, but a long-term career with opportunities for development.
