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- Tasks: Create outstanding customer experiences and assist with vehicle sales at our Vauxhall branch.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration and unique perspectives.
- Benefits: Enjoy 33 days holiday, generous discounts, private healthcare, and career progression opportunities.
- Why this job: Become a Product Genius and make a real impact on customers' journeys to find their perfect vehicle.
- Qualifications: Confident communicator with a positive attitude and a full UK driving licence.
- Other info: Great training provided, with clear paths for progression into car sales.
The predicted salary is between 28800 - 43200 £ per year.
We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Vauxhall branch in Northwich and help customers get excited about our products.
Why choose us?
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential skills
- You’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it’s vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Customer Service Executive in Northwich employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Northwich
✨Tip Number 1
Get to know the company inside out! Research Arnold Clark, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll need to be a confident communicator. Try role-playing with a friend or family member to get comfortable with common interview questions.
✨Tip Number 3
Show your enthusiasm for learning! Highlight your eagerness to develop your skills and knowledge about the products. This will demonstrate that you're not just looking for a job, but a career where you can grow.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Arnold Clark.
We think you need these skills to ace Customer Service Executive in Northwich
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how excited you are about creating outstanding experiences for our customers!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the role of a Product Genius. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get to know you better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Arnold Clark Group
✨Know Your Products
Before the interview, make sure you’ve done your homework on the vehicles and services offered by Arnold Clark. Being able to discuss specific models and features will show your enthusiasm and readiness to be a Product Genius.
✨Showcase Your Communication Skills
As a Customer Service Executive, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling questions and concerns.
✨Demonstrate Your Team Spirit
Since this role involves working closely with a team, be prepared to share examples of how you’ve successfully collaborated in the past. Highlighting your ability to work well with others will resonate with the company’s values.
✨Express Your Eagerness to Learn
The job description mentions a thirst for knowledge and progression. Be ready to discuss how you plan to grow within the role and what steps you’ll take to enhance your skills. This shows that you’re not just looking for a job, but a career.
