At a Glance
- Tasks: Help keep our workshops stocked and update customers on their vehicle journey.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration.
- Benefits: Earn £42,500 OTE, enjoy 33 days holiday, and access private healthcare.
- Other info: Full-time hours with opportunities for growth and development.
- Why this job: No experience needed; we provide training to kickstart your career in the automotive industry.
- Qualifications: Customer service skills and a can-do attitude are essential.
The predicted salary is between 34000 - 42500 € per year.
We’re looking for a Parts Advisor to work at our GWM branch in Hexham. You don’t need to have previous parts experience to apply, as we’ll provide comprehensive training.
Benefits
- £42,500 OTE made up of a competitive hourly rate plus bonuses
- 33 days holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more
Hours
Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm
About the role
Do you have customer service skills and experience working with stock? Our Parts Advisors are responsible for keeping our workshops well-stocked with the right parts to maintain our vehicles whilst also updating customers in relation to their vehicle journey through every stage of the process. If you’ve worked in a retail environment before and have experience managing stock, you’ll already have some of the traits of a successful Parts Advisor. You’ll need to be comfortable using computers, but don’t worry – we’ll provide all the training you’ll need to use our systems.
Day-to-day duties
- Identifying parts required for a vehicle
- Ordering parts from internal and external sources
- Picking and packing parts
- Communicating with the workshop
- Providing a quick and accurate service to our customers
- Invoicing
- Reviewing digital communications for customers
- Stock management
Essential skills
- Keen to learn, with a can-do attitude
- The ability to work independently, but also as part of a team working towards the same goals
- A great communicator – friendly, clear and concise
- Enjoy working with your customers
- Happy using computers, although we’ll provide training on all the systems you’ll need
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our makeup, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Parts Advisor in Northumberland employer: Arnold Clark Group
At Arnold Clark, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and collaboration. As a Parts Advisor at our Hexham branch, you'll benefit from comprehensive training, competitive pay with bonuses, generous holiday allowance, and opportunities for career progression, all while being part of a team that is passionate about delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Northumberland
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the automotive industry. A friendly chat can lead to opportunities you wouldn’t find on job boards.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the company, be ready to share why you’d make a great Parts Advisor. Keep it concise and focus on your customer service skills and eagerness to learn.
✨Tip Number 3
Don’t shy away from asking questions during interviews! Show your enthusiasm for the role by inquiring about the training process and how you can contribute to the team. It shows you’re genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our culture, making it easier to tailor your approach.
We think you need these skills to ace Parts Advisor in Northumberland
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any customer service experience you have in your application. We love candidates who can communicate clearly and concisely, so share examples of how you've helped customers in the past!
Emphasise Your Willingness to Learn:Since we provide comprehensive training, it's important to show us that you're keen to learn and grow. Mention any instances where you've picked up new skills quickly or tackled challenges with a positive attitude.
Tailor Your Application:Take a moment to read through the job description and align your application with what we're looking for. Use similar language and focus on the skills that match the role of a Parts Advisor – it shows us you’re genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Arnold Clark Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Parts Advisor does. Familiarise yourself with the key responsibilities like stock management and customer communication. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with customers, be ready to share examples of your previous customer service experiences. Think about times when you went above and beyond to help someone or resolved a tricky situation. This will demonstrate your ability to connect with customers effectively.
✨Emphasise Your Willingness to Learn
The job description mentions that no prior parts experience is necessary, so highlight your eagerness to learn. Talk about how you've adapted to new systems or processes in the past, and express your excitement about the training opportunities available.
✨Be Ready for Teamwork Questions
As a Parts Advisor, you'll need to work well with others. Prepare for questions about teamwork by thinking of specific examples where you collaborated successfully with colleagues. This will show that you can contribute positively to the team environment at Arnold Clark.
