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- Tasks: Create amazing customer experiences at our Click & Collect branch and help customers with their car journeys.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values its employees.
- Benefits: Earn £25,000 plus bonuses, enjoy 33 days off, and access private healthcare.
- Other info: Dynamic environment with training opportunities and a focus on career development.
- Why this job: Passionate about cars and customer service? This role offers growth and exciting challenges.
- Qualifications: Energetic, great people skills, and a full UK driving licence required.
The predicted salary is between 25000 - 37000 £ per year.
We’re currently looking for an Area Customer Service Executive to create an outstanding customer experience at our Click & Collect branch and help customers get excited about our products. This is a regional role and will require travel throughout the UK.
We offer:
- £25,000 + performance-related bonus of up to £12,000 per annum
- Company Car
- 33 days’ annual leave
- Generous employee discounts
- Private health care and sick pay cover
- Maternity and paternity packages
Hours: You’ll work a five-day week on a set rota that includes weekends (39.5 hours per week).
About the role: Passionate about cars? Great. Passionate about customer service? Even better. As an Arnold Clark Click & Collect Product Genius, you’ll play a key part in the Click & Collect process, introducing customers to the car that they’ve chosen online for the very first time. You’ll also help the customer through the process of selling their car to Arnold Clark. You’ll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car. This role will be a great fit for a customer service superstar who thrives in a fast‑paced environment, and you’ll be rewarded with plenty of opportunities to increase your earnings and develop your career.
Essential Skills:
- Full of energy and enthusiasm, with great people skills
- Good attention to detail when handling documentation
- A confident communicator who understands that a positive attitude gets great results
- Willing to learn and work with our branch network to ensure our customers have a great experience
- The ability to go the extra mile!
- A full UK driving licence
- Happy working on your own initiative, to problem solve and maximise handovers and purchases
- Ability to take ownership of situations all the way through to resolution
Day‑to‑day duties:
- Completing the handover and purchase of cars for our Click & Collect service
- Preparing handovers for the day ahead
- Arranging all documentation prior to handover to make sure the process goes smoothly for customers
- Encouraging customers to share their experiences on social media
- Helping the customer familiarise themselves with their new vehicle
- Helping customers sell their car through our Sell Your Car service
- Learning about different vehicles and manufacturers
- Providing relevant information and being there for our customers when assistance is required
You’ll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player and show us you’ve got the drive to make this a career, not just a job.
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Area Click & Collect Product Genius in Newcastle upon Tyne employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Click & Collect Product Genius in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Arnold Clark's values and culture. This will help you connect with the team and show them you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can go the extra mile for customers.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. It shows you're engaged and eager to learn more about the Click & Collect process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the amazing perks we offer at Arnold Clark.
We think you need these skills to ace Area Click & Collect Product Genius in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for cars and customer service shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about creating an outstanding experience for our customers.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the role. Use keywords from the job description to show us you understand what we’re looking for. A tailored CV can really make you stand out!
Craft a Personal Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Area Click & Collect Product Genius role. Share specific examples of how you’ve gone the extra mile for customers in the past and how you can bring that same energy to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Arnold Clark Group
✨Know Your Products
Before the interview, make sure you research the cars and services offered by Arnold Clark. Being able to discuss specific models and features will show your passion for cars and your commitment to providing excellent customer service.
✨Showcase Your People Skills
Prepare examples of how you've successfully interacted with customers in the past. Think about times when you went the extra mile to ensure a great experience. This role is all about creating memorable moments, so let your personality shine through!
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to resolve issues or handle difficult situations. Be ready to share these experiences during the interview, as they’ll want to see that you can take ownership and find solutions independently.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for career development. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.