At a Glance
- Tasks: Be the friendly face of our Motorstore, welcoming customers and managing enquiries.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration.
- Benefits: Enjoy 33 days' holiday, generous discounts, private healthcare, and training opportunities.
- Other info: Part-time hours with excellent career progression potential.
- Why this job: Make a real impact by delivering outstanding customer service every day.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 12 - 14 £ per hour.
We're recruiting for a Receptionist to join our Motorstore branch in Motherwell.
We offer
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more
Hours
Part time: Tuesday - Thursday 4pm - 8pm and Friday 3pm - 8pm
About the role
At Arnold Clark, you'll be known as a Customer Experience Host.
We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.
As a Customer Experience Host, you'll be the welcoming face of Arnold Clark.
From warmly greeting our customers face-to-face to helping them on the phone in a professional manner.
You'll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.
- Day-to-day duties
- Acting as the first point of contact for our customers, in person and on the phone
- Managing a large volume of customer calls and dealing with enquiries effectively and efficiently
- Making sure the customer areas are kept tidy and presentable and that our customers are well looked after
- Working proactively with all departments within the branch
- Going the extra mile for all our customers
Essential skills
- A fantastic telephone manner
- Excellent interpersonal skills
- A genuine interest in delivering excellent service and going above and beyond for our customers
- The confidence to work independently and also as part of a team
- Highly organised with the ability to multi-task
- Nice to have (but not essential)
- Knowledge of Cisco telephony
- An understanding of Microsoft Office and Excel
- Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace.
We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated.
We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work.
Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Receptionist in Motherwell employer: Arnold Clark Group
Arnold Clark Group is an exceptional employer located in Wigan, offering a dynamic work environment where skilled mechanics can thrive. With benefits such as private healthcare, flexible hours, and extensive training opportunities, employees are encouraged to grow professionally while contributing to a diverse and supportive team culture. Join us to be part of a company that truly values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Motherwell
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Arnold Clark Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Arnold Clark Group and let us see your personality shine through!
We think you need these skills to ace Receptionist in Motherwell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Arnold Clark Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Arnold Clark Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Arnold Clark Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Arnold Clark Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Arnold Clark Group will surely appreciate.
