At a Glance
- Tasks: Create outstanding customer experiences and assist with vehicle sales at our Motorstore branch.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on teamwork and growth.
- Benefits: Enjoy 33 days holiday, generous discounts, private healthcare, and career progression opportunities.
- Other info: Diverse and inclusive workplace that values collaboration and personal development.
- Why this job: Become a Product Genius and make a real impact on customers' journeys to find their perfect vehicle.
- Qualifications: Confident communicator with a positive attitude and a full UK driving licence.
The predicted salary is between 24000 - 30000 £ per year.
We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Motorstore branch in Motherwell and help customers get excited about our products.
Why choose us?
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential skills
- You’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it’s vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Customer Service Executive in Motherwell employer: Arnold Clark Group
At Arnold Clark, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Motorstore branch in Motherwell. With 33 days of holiday allowance, generous retail discounts, and comprehensive healthcare benefits, we prioritise the well-being and growth of our employees. Our commitment to training and career progression ensures that as a Customer Service Executive, you will not only enhance your skills but also have clear pathways to advance into car sales, all while being part of a supportive and inclusive team.
