Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support our Sales team by handling customer enquiries and managing vehicle contracts.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration.
- Benefits: Enjoy 33 days' annual leave, flexible hours, discounts, and private healthcare.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Great career growth opportunities in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an enthusiastic Customer Service Executive to help support our Sales team at our ACTIVA contracts site in Milton Keynes.
We offer:
- 33 days’ annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- …and much more
Hours: Full time: Monday – Friday 8.30am – 5pm
About the role:
As a Customer Service Executive, you will be the first port of call for our customers, providing support to the Fleet Managers, their drivers and the Activa Sales team.
Day-to-day duties include:
- Handling and prioritising incoming enquiries by telephone and email.
- Managing contract renewals and assisting with vehicle selection.
- Organising demo vehicles as requested by our customers, ensuring the appropriate models are in line with driver grades.
- Obtaining confirmation of specification and on-the-road prices from suppliers.
- Preparing vehicle quotations using our in-house system.
- Raising Activa proceed to order or tailor client order forms as relevant.
- Sourcing and ordering of vehicles with our internal and external suppliers.
- Managing day-to-day driver or vehicle concerns and understanding when to escalate to Resolutions.
- Liaising closely with relevant Activa Area Manager.
- Acting as an ambassador for the company on all external or internal reviews or meetings with customers and/or suppliers.
Essential skills:
- Ability to build effective business relations, both internally and externally.
- Confident, proactive and dynamic, with a can-do attitude.
- Ability to work within deadlines.
- Excellent organisational and prioritisation skills.
- Good interpersonal, communication, verbal and written skills.
- Ability to react to unexpected situations in a calm and professional manner.
- Good working knowledge of computer systems, including Microsoft Office 365 and SmartSheets.
- Automotive knowledge desirable but not essential.
Our Culture:
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Customer Service Executive in Milton Keynes employer: Arnold Clark Group
Contact Detail:
Arnold Clark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and culture, and think about how you can fit into that. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle tricky situations or difficult customers. This will show you're ready to tackle the challenges head-on.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and confident in your responses. Remember, as a Customer Service Executive, you'll need to communicate effectively with both customers and colleagues, so let your personality shine through.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re genuinely interested in the position!
We think you need these skills to ace Customer Service Executive in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your relevant experience and skills that match the job description, like your ability to handle enquiries and manage contracts.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and team members, emphasise your strong verbal and written communication skills. Share examples of how you've effectively communicated in previous roles.
Demonstrate Your Organisational Skills: The job requires excellent organisational abilities, so give us examples of how you’ve successfully managed multiple tasks or projects. This will show us you can handle the day-to-day demands of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Arnold Clark Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Executive role. Familiarise yourself with the day-to-day duties and essential skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication is key. Prepare examples of how you've effectively handled customer inquiries or resolved issues in the past. Practising clear and concise responses will demonstrate your ability to communicate well, both verbally and in writing.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss situations where you've had to think on your feet or manage unexpected challenges. Highlight your calm and professional approach to resolving issues, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Teamwork and Relationship Building
Since the role involves liaising with various teams and customers, be prepared to talk about your experience in building effective business relationships. Share specific examples of how you've collaborated with others to achieve common goals, showcasing your proactive and dynamic attitude.
